Customer Service Accounts Payable

DELFINA CRUZ

708-***-**** ********@***.***

SUMMARY OF EXPERIENCE

Manager with over twenty years of customer service experience in the airline, construction, retail, data acquisition sectors, and utility bill management. Trained in airline reservations, exchanges, ticketing, sales, help desk, and management. Experience in training new hires on all operations. An extensive background in construction projects, accounts payable/receivable, payroll, and scheduling. SKILLS

LEADERSHIP: Project Management, Real Estate, Trainer, Accounts Receivable, Accounts Payable, Appraising, Sales, and Customer Service.

COMPUTER: Teams, Zoom, Microsoft Outlook, Word, Excel, Google Documents, and UBIM Programs. PROFESSIONAL EXPERIENCE

Nordstrom – Customer Service Rosemont, IL

Customer Service Representative Nov. 2019 – Current

• Assist customers with various transaction.

• Demonstrate expertise in all technologies used in the store environment.

• Ensure the security and privacy of all customer information.

• Multitask even in the most stressful situations. EnelX North America– Data Acquisition Chicago, IL

Data Acquisition UBM Nov. 2018 – June 2024

• Scanning - Opened Mail, verified mail that did not belong to EnelX or its customers, separated off boarded customer invoices/non-invoices, stacked invoices, stacked non-invoices, scanned, and verified contact information.

• Upload - Scanned images of bills.

• Stamping - All non-keyed documents.

• Upload Reports – After completion of all tasks, sent daily uploaded report.

• Checks & Correspondences - Verified all data was correct and uploaded into system and mailed to customers.

• Vendor Correspondences – Researched and verified all utility data associated with suppliers. o Contacted suppliers via phone/email to request current invoices not received to date. o Uploaded and sent correspondences for processing. o Verified due dates to avoid late fees.

o Research and set up online accounts when needed.

• Managed Accounts – Investigated and tracked down missing invoices, onboarded new clients, and off board former clients.

• Negotiated due date extensions and late fees.

• Assisted several cross functional departments.

Monalisa Painters – Painting & Construction Chicago, IL Office & Project Manager April 1995 – Nov. 2018

• Managed accounts payable, receivable, payroll, and scheduling.

• Hired and released employees when warranted.

• Processed sales functions and marketing.

• Oversaw job quotes, proposals, and schedules for multiple projects simultaneously. United Airlines – Customer Service Chicago, IL

Customer Service Representative Sept. 2005 – Jan. 2006

• Assisted and directed passengers to correct gates.

• Aided service desks, security, and baggage inquiries.

• Kiosk Support for self-service check-in and ticketing. ATA Airlines – Customer Service Chicago, IL

Call Center Supervisor April 2003 – May 2005

• Experience in reservations, exchanges, ticketing sales, customer service help desk, and management.

• Trained and evaluated new hires and current agents.

• Monitored and evaluated calls for quality assurance.

• Managed a team of agents and assisted in conflict resolution. EDUCATION & AWARDS

Triton College River Grove, IL

Associate Degree in General Studies August 2007 – December 2011 Triton College River Grove, IL

Courses in Real Estate Sales, Appraising, and Computer Systems August 1995 – May 1996 ATA Airlines Customer Service – Awarded by Customer Recommendations

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