Service Representative Customer

JENINE EDWARDS

LAS VEGAS, NEVADA *****

PHONE : 702-***-**** EMAIL: *****************@*****.***

OBJECTIVE:

To obtain a steady position in a growing industry which will allow me to utilize my skills,

and the opportunity to develop professionally.

EXPERIENCE:

Primary Caregiver

(Elderly Family Member) Aug 2024-Present

Customer Service Representative

Getaways Resorts Management, Las Vegas, Nevada

Responsibilities:

• Proficiently answered multi-lined telephone

• Created resort reservations

• Maintained owner financial account

• Identified and resolved owner issues or complaints

In a timely manner

• Documented and updated owner records based on interactions

• Working knowledge of Microsoft Office: Word, Excel, Outlook,

and Teams (Salesforce software) Feb 2024 – Aug 2024

Sales Representative

Singular Solutions, Las Vegas, Nevada

Responsibilities:

• Proficiently answered multi-line telephone

• Received 300+ outbound calls

• Promoted sales of telecommunication services

• Dispositioned activity of calls

• Working knowledge of Microsoft Office: Word and Excel

• Provided service courteously, accurately, and efficiently Apr 2022 – Nov 2023

Outbound Sales Agent

Hilton Grand Vacation, Las Vegas, Nevada

Responsibilities:

• Proficiently answered multi-line telephone

• Received 100+ outbound calls

• Promoted sales of mini vacations (timeshares) to Hilton Honor Members

• Documented and updated member records based on interactions

• Provided service courteously, accurately, and efficiently

• Working knowledge of Microsoft Office: Word, Excel, Outlook,

and Teams (Salesforce software) Aug 2021 – Jan 2022

EDUCATION:

Lucy Flowers High School

Chicago, Illinois

General Studies

Diploma Sep 1977 – Jun 1982

Contact this candidate