Customer Service Support

Kathleen Hensley

Chicago, IL *****

Phone: 708-***-****

********@*****.***

Work experience

**/****-******* **** **** Inc. Tinley Park, Illinois

● Schedule appointments for home repairs and remodeling 10/2024-02/2025 TelAssist Chicago, Illinois

Call Center Agent

● Provided customer support for a very busy answering service on calls. Received a minimum of 100 calls per day.

06/2024-08/2024 Southwest Medical Consultants Oak Lawn, Illinois Front Desk Receptionist Medical Office

● Answer phone calls, check in patients for appointments, update patient information and insurance information, document scanning, schedule appointments 11/2017-05/2024 United Security Health

Casualty/InsureOnline Bedford Park, Illinois

Customer Service/Agent

Assist prospective and current clients with questions and concerns regarding health and auto insurance, enrollments, obtaining needed documents via calls.

Input application and issue policies.

Process payments.

Sold auto and health insurance

08/2017-11/2017 Informis Health Solutions Chicago, Illinois Enrollment and Eligibility Specialist

Sell Medicare supplements

Assisted customers over phone calls related to the product. 09/2015-03/2016 Valence Health/Cicerone Health Chicago, Illinois 08/2016-04/2017

Enrollment and Eligibility Specialist

Maintain accurate member records. Entering system eligibility and/or enrollment data on a daily basis, change in circumstance, terminations, PCP’s and broker information.

Research 834 X12 File.

Adjusts premiums and rates for financial billing

Correspond and communicate with the groups, brokers, and clients via calls and emails. 10/2014-05/2015 ACA Marketplace Enrollment Bedford Park, Illinois Customer Service/Enrollment Specialist

Screen eligibility for health insurance through the Affordable Care Act

Complete and process applications. Process payments Summary of Qualifications AS400, KMS, CRM, Aldera, Accident & Health License, Property & Casualty and Life License, Medical Billing Certification. Education

Hubbard High School, Chicago, IL

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