Customer Service Administrative Assistant

Lakeisha Turner

586-***-**** • **********@*****.***

SUMMARY OF QUALIFICATION:

Exceptional healthcare professional with 10+ years of clinical support and customer service. Motivated to utilize my recent experience with hands on training in CompTIA A+ network support and computer maintenance. Dedicated to providing the highest level of service to meet the needs of clients and organization. Eager to apply professional skills, technical training, and customer service abilities in a professional setting.

CORE SKILLS:

Electronic Health Records Customer Service Medical Terminology

Basic Coding Records Management Attention to detail

Appointment Scheduling Administration Problem Solving

Microsoft Office Information Management Documenting/Reporting

EDUCATION:

Focus: HOPE Technology Center; Detroit, MI

Information Technology Pathways 04/2024 – Present

Relevant Coursework: Customer Service, CompTIA A+, Technical Math, Configure & Troubleshoot Network Connections, Python Coding

MedCerts; Livonia, MI

Certified Electronic Health Records Specialist & Certified Medical Administrative Assistant May 2020

Wayne County Community College; Detroit, MI

Associate in Liberal Arts June 2019

INDUSTRY CERTIFICATIONS:

Certified Customer Service Professional – International Business Training Association May 2024

Certified Electronic Health Records Specialist (CEHRS)- MedCerts May 2020

Certified Medical Administrative Assistant (CMAA) – MedCerts May 2020

PROFESSIONAL EXPERIENCE:

Henry Ford; Detroit, MI

Virtual Patient Sitter, Coordinator July 2023 – Present

Document and report all patient’s needs and requests and complete safety care assessment before and after each shift.

Provide continuous monitoring of high-risk patients via video monitoring.

Provide enhanced observation of patients for injury that are high-risk.

Ascension; Madison Heights, MI

Unit Coordinator, Telemetry Technician May 2020 – August 2023

Transcribed Doctor’s orders and managed calendar appointments and other schedules.

Maintained medical charts and graphed patient’s vital signs.

Updated database with patients’ information of any changes.

Women Huron Valley Correctional Facility; Ypsilanti, MI

Resident Care Aide, Medical Records August 2019 – January 2022

Provided physical support to medical providers and prisoners by assisting with activities of daily living.

Documented and reported behaviors to appropriate staff as needed.

Categorized and updated prisoner’s medical records.

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