It Support Supply Chain

Demetrius Tyson

+1-313-***-**** **********@*****.***

Summary

●Managed IT support operations across 300+ users, achieving a 30% reduction in downtime.

●Led hardware troubleshooting and repair initiatives for financial software platforms with high customer satisfaction.

●Directed end-to-end project management from sale to billing, improving process efficiency by 25%.

Work Experience

Bloomberg LP Southfield, MI

Bloomberg On-Site Service Aug 2000 - May 2024

●Delivered customer support and troubleshooting for Bloomberg financial software across 300+ sites, replacing critical hardware and reducing service downtime by 30%.

●Executed internal IT support for newsroom and broadcast teams, installing and repairing equipment while optimizing network and telecom solutions.

●Coordinated vendor activities and periodic maintenance for essential services, streamlining support operations and ensuring critical infrastructure reliability.

●Coordinated building and supply chain management using SAP, and led enterprise project implementations, enhancing equipment uptime and process efficiency by 25%.

●Represented Bloomberg during live events by coordinating guest interactions, strengthening brand relations and internal communications.

●Fostered cross-department collaboration by standardizing IT support processes and enhancing internal communications.

Education

Park University Parkville Missouri

Bachelor of Science, Management/Information Systems, Information Systems and Management

Certifications

A

CompTia

MI

Skills

IT Support & Service Desk: IT Incident Management, Tiered Support Supervision, Hardware Troubleshooting, Remote Assistance, Technical Escalations

Hardware & Software Management: Asset Lifecycle Management, Hardware Procurement, Software Deployment, Cloud Application Management, System Configuration

Project & Process Management: Project Lifecycle Delivery, Process Automation, KPI Development, Continuous Improvement, Change Management

Vendor & Infrastructure Operations: Vendor Management, Service Level Agreements, Infrastructure Maintenance, Supply Chain Coordination, SAP Operations

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