Customer Service Registered Nurse
Resume:
KAREN UNGER
Bradenton, FL *****
+1-813-***-**** - ******@*****.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
Conscientious, hard-working, responsible Healthcare professional offering over 30 years of experience in fast-paced settings. Competent in organizational skills, medical record review, customer service, problem solving, administrative skills, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. SKILLS
• Infant Care • Hospital Experience
• Nursing • Vital Signs
• Toddler Care • Medication Administration
• Triage • Customer service
• Problem-solving • Hardworking and responsible
• Excellent communication • Time management
WORK HISTORY
11/2017 to 01/2024 Retired
Retired – Merida, Mexico
• Retired and lived in Merida, Mexico.
10/2009 to 10/2017 Registered Nurse (RN)
AETNA Insurance – Blue Bell, PA
Worked in the Infertility Department for 8 years, doing customer service, review of Infertility medical records, issue authorizations for service
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• Worked 1 year in office and 7 years remotely
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
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Ensured compliance with industry regulations while providing exceptional service to diverse clientele base.
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Received recognition for excellent customer service skills from supervisors resulting from consistent positive feedback received from clients.
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Achieved performance targets by consistently meeting or exceeding key performance indicators for call handling metrics.
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08/2008 to 08/2009 Registered Nurse (RN)
Kidspeace Child Psych Facility – Macungie, PA
• Provided crisis intervention services to stabilize patients experiencing acute episodes of mental illness.
Actively participated in ongoing professional development opportunities to remain current on industry trends and advancements in child psychiatric nursing care delivery methods.
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• Worked as a Nurse Supervisor on a 8-11 year old Child Psych unit. Maintained accurate and detailed patient records, ensuring confidentiality and HIPAA compliance at all times.
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Performed thorough mental status examinations to inform diagnostic processes and ensure appropriate treatment plans were put into place.
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Administered psychotropic medications accurately and monitored patients for potential side effects, promptly addressing any concerns or issues that arose.
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Promoted a safe and therapeutic environment by monitoring patients for risk factors related to self-harm or aggression towards others.
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Performed patient assessments to monitor expected response to medications and altering treatment plans.
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Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
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Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
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10/2006 to 08/2008 Registered Nurse (RN)
Penn State Hershey Medical Center – Hershey, PA
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
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Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
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Worked as a Medical/Surgical Float Nurse throughout all of hospital. (Med/Surg, Burn Unit, Step Down Trauma, Step Down Cardiac, Pediatrics, Adult Psychiatry, etc.)
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Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
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Streamlined medication administration processes for increased safety and accuracy during busy shifts.
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Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
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Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
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Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
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05/2000 to 10/2006 Registered Nurse (RN)
Lehigh Valley Hospital-Cedar Crest – Allentown, PA At LVH, I also worked as a Float Nurse, throughout the hospital, very similar to what I did at Penn State Hershey Medical Center
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• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Investigated and resolved issues affecting hospital operations and patient care. Administered medications accurately and safely, reducing medication errors and adverse reactions.
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Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
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Administered medications via oral, IV, and intramuscular injections and monitored responses.
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Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
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Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
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• Monitored patient reactions to drugs and carefully documented findings. 10/1997 to 03/2000 Registered Nurse, Obstetrics & Newborn Nursery Saint Luke's Hospital – Bethlehem, USA
• Provided patient care and support, ensuring safety and comfort. Administered medications as prescribed by physicians, maintaining a safe environment for both mother and newborn.
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Collaborated with multidisciplinary teams to develop individualized care plans for high-risk pregnancies, optimizing maternal and fetal health outcomes.
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Participated in ongoing professional development opportunities to stay current with best practices in obstetrical nursing care.
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Promoted breastfeeding success by educating mothers on proper techniques, positions, and benefits for both baby and mom.
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Ensured smooth transitions between shifts by effectively communicating pertinent patient information to incoming team members during handoffs.
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Conducted comprehensive physical assessments and assisted with pain management.
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• Evaluated patient histories, complaints, and current symptoms. Cared for newborns in the nursery, evaluating them soon after birth, bathing and feeding newborns, completing essential hearing testing, medicating as needed, assisting and teaching breast feeding and infant care.
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Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
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Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
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EDUCATION
05/1986 Associate of Applied Science: Nursing
Northampton County Area Community College - Bethlehem, PA 05/1983 Went 1 Year To ESU: Nursing
East Stroudsburg University of Pennsylvania - East Stroudsburg, PA
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