Release Manager Software Development

Jim Bryan

***.*****.***@*****.*** • linkedin.com/in/jim-bryan/

Santa Cruz, CA, 95060, US • 831-***-****

SUMMARY.

20+ years of success spearheading all aspects of release, project, and program management activities for delivering products, services, and websites across diverse sectors. No Relocation. Less than 30 miles from Santa Cruz, CA or Remote.

Certified Scrum Master with extensive experience leading software development life cycle efforts (SDLC) by leveraging project management methodologies. Demonstrated success at directing cross-functional teams toward execution of top-level objectives and maximizing bottom-line results. Excellent communication skills at all levels of the organization. Proven success at maintaining and building strong business relationships to increase cost efficiency and quality.

Areas of Expertise

•Project & Program Management

•Product/Partner Support Planning

•Relationship Building

•Risk Management

•Project Initiation & Planning

•Team Leadership

•Release Management

•Process Improvements

•Software Development Life Cycle

PROFESSIONAL EXPERIENCE

12/2022 – 03/2025 Senior Release Manager / Albertson’s (Remote, Pleasanton, CA)

Delivery release manager of EXCITE/Manhattan project for grocery chain across 8 distribution centers nationwide..

08/2022 – 09/2022 Release Manager / Deloitte (Remote, Tampa, Florida)

Delivery release manager of industry-leading audit, consulting, tax, and advisory services

10/2021 – 01/2022 Senior Release Manager / Microsoft (Remote, Belleview, Washington)

Delivery release management of MS Defender Endpoint.

06/2021 – 08/2021 Program Manager / Cisco (Remote, San Jose, California)

Cross organization coordination and go live delivery of the Bridges project.

Lead standardization and compliance efforts in use of project delivery tools.

12/2019 – 2/2020 Senior Release Manager / Get Insured (Mountain View, California)

Customer facing release management for state level Obama care insurance exchanges including: NV, ID, CA, MN, WA, PA, NJ,

Develop and champion client release activities in an expedited manner, while building solid and beneficial working relationships with all stakeholders.

04/2019 – 07/2019 Release Manager / Apple (Sunnyvale, California)

Release and application delivery management for Apple employee systems.

Development and implementation of release management practices for the organization.

07/2016 – 04/2019 Application Delivery Manager / Kaiser Permanente (Remote - Pleasanton, California)

Release and application delivery management of projects and services for KaiserPermanente.org.

Attained SLAs between development, release, infrastructure and quality teams that improved release cadence by 50%.

Delivered new process for tracking project Definition of Done and release readiness.

Restructured environment issue management tools reducing administrative overhead by 62%.

Champion for implementing retrospective processes and implementing backlog of improvement tasks.

06/2014 – 01/2016 Release Manager / Microsoft (Sunnyvale, California)

Release management of Bing Speech Services including Cortana, Text to Speech and Skype Translator.

Amplified governance between development and quality assurance teams to maintain weekly release deliverables.

Headed payload management and coordination of test efforts across multiple partner teams

Inspired development teams to automate deployment and test procedures. Administrator of departments SharePoint site.

04/2010 – 06/2014 Ecommerce Production Coordinator / West Marine (Watsonville, California)

Release management of code/functionality changes and content updates for WestMarine.com.

Regulated App Dev and PMO delivery of bi-weekly deployment process.

Defect/enhancement request management and primary contributor for maintaining content updates.

Design, development, and front-end administration of company’s intranet website.

06/2007 – 03/2008 Release Manager / Microsoft (Mountain View, California)

Release management of MSN Mobile services across multiple international markets.

Standardized scheduling and delivery of cross team release efforts under ever changing operational environments.

Moderator of daily triage meetings, standardized bug/release notes.

04/2006 – 10/2006 and 3/2007 – 4/2007 Technical Partner Account Manager / Microsoft (Mountain View, California)

Resolution and coordination of cross company deliverables for new MSN TV2 hardware and software product releases across multiple departments including program management, development, QA, accounting, customer service, legal and marketing.

Established successful product launch of the KVH TracNet 100 mobile internet receiver.

Refined customized portal service for UEI and Implementation of customized registration and billing processes.

12/2004 – 12/2005 Release Manager / Microsoft (Mountain View, California)

Hotmail portal content and member letter release management for over 50 international markets.

Created production processes, content entry procedures and localization guidelines.

Implemented changes to letter structure and process resulting in a reduction of team’s overall delivery efforts.

04/2004 – 07/2004 External Trials Manager / Microsoft (Mountain View, California)

Test manager for MSN TV pre-release alpha and beta client and service deployments.

Bug submission for all issues and identified trends that pointed to bugs through participant communications via e-mail and newsgroup moderation.

Increased trial participation by 20% through detailed account maintenance and direct mailings to program participants.

09/2001 – 01/2004 Support Engineer / Microsoft (Mountain View, California)

Team lead within Technical Assistance Center for top tier and executive escalations on Ultimate TV and MSN TV products.

Successfully planned and implemented all support responsibilities associated with the launch of the MSN for Mac OS X client software release.

Lead producer of agent support portal troubleshooting material reducing volume of tier 2 escalations.

06/1999 – 09/2001: Senior Project Manager / Microsoft (Mountain View, California)

Project lead within the support planning division, developing product support programs and service strategies for Ultimate TV and WebTV satellite broadband and Telco products.

Formulated support responsibilities associated with the launch of the Ultimate TV product line, the Rogers interactive TV cable product line, Dish player and the Thompson/RCA WebTV product line.

Implemented product support curriculum that established training guidelines for all subsequent hardware product upgrades.

EDUCATION

06/2016 – 08/2017 UCSC, Project and Program Management (Silicon Valley Extension)

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