Customer Service Marketing Associate
Resume:
MARQUETTA C. CHAPMAN
Oxon Hill MD 20745
********@******.***
Professional Summary
Experience professional seeking a position within your company. Customer service and computer skills and willing to train to perform within my career experiences.
Skills
AS400 System
Microsoft Word, Excel, Power Point, Office 360 and Windows Software
Child Care Provider
Computer Knowledge
POS System
Adobe Acrobat
Zipline
Salesforce
Pages
Ipost1
Flight deck
Solution Builder
Bizfit
Xreox and HP Printers
Work History
Staples Connect
Alexandria, VA
07/14/2022-05/14/2023 - Print and Marketing Associate
05/14/2023- Current - Print and Marketing Supervisor
●Production of different Marketing Tools for Government, Corporate, and Small Businesses
●Production of materials for Personal Event needs
●Ipostal1 (USPS Mailbox System)
●UPS Shipping System - Amazon/Express/Happy Returns
●Salesforce Calls to High Volume Customers and Companies
●Ordering Supplies through AS400
●Supervise Print and Marketing Staff
●Customer Service
●Customer Complaints/Problem Solving
●Maintain Daily Budgets and Margins
●Pitch Marketing Tools to New and Old Customers
●Cashier
●Operate Xerox and HP Printers
●Operate Industrial Equipment ( Cutters, Folders, Hole Puncher, and Laminators)
●Assist Customers with Self-Serve Equipment
●Iron Mountain Shredding
●Basic Edit and Design
●Maintain Print Department Supplies and Equipment
Value City Furniture 01/2016-02/2020
Lanham, Maryland
Customer Service Representative/Supervisor ● Operate AS400 System
●Handle cash (deposits, transactions, etc.)
●Answer phones
●Make confirmation calls (deliveries, pickups, etc.)
●Paperwork filing of all transactions for new/old customers
●Handle Issues
●Invoice Maintenance
●Create Staff Schedule
●Host Staff Meetings
●Billing
Home Furnishings Consultant 02/2020-05/2021
●Greet Customers
●Create Invoices
●Close Sales
●Follow up with Customers after Delivery ● Assist with any issues
Target Department Store 10/2015-01/2016
Rosslyn, Virginia
Team Member/Starbucks Associate:
●Stocking Shelves
●Cashier
●Assist customers, as needed
●Fixed customer’s coffee/food orders, as needed
Washington Redskins Football 08/2014-07/2015
Landover, Maryland Usher (Seasonal):
●Greet fans and special guests with a smile and professional attitude before and after game
●Assist fans with finding correct seating
●Oversee and maintain orderly conduct of fans during/after game
(Marquetta Chapman Resume - Page2): Work History cont.:
Lori’s Gifts of Hallmark 01/2013-04/2016
Lanham, Maryland
Sales Associate-Cashier:
●Worked POS System
●Make drops & deposit of daily work flow
●Count drawer, beginning & end of shift
●Restock merchandise, as needed
●Price old/sales products as they come in
●Make delivery of flowers and orders to patient’s room upon request, etc.
Hearts of Love Childcare 02/2009-10/2015
Temple Hills, Maryland Childcare Provider:
●Established and maintained a positive work environment for children
●Organized files pertaining to old/new arrivals
●Teach class lessons to children within their age level
●Routinely answer questions regarding day/lesson/changes
●Clean work areas and keep floors free of spills
Dunn & Sons Funeral Home Services 06/2007-01/2009
Washington, DC
Receptionist:
●Greeted family members & special guests with a smile ● Assist with making appointments with family members & guests ● Arranged & coordinated files for clients, etc. ● Issued receipts to clients, etc. for payments
Education:
Suitland High School (2004-2006) Suitland, MD
Adult Education/GED Program (2006-2007) Bladensburg, MD
Child Development Class/Preschool Teacher Certification (2012) Fort Washington, MD
Accomplishments/Awards: One Year Employment Certification
90 hour Preschool Teacher Certification
References available upon request
Contact this candidate