Service Representative Customer

I am your next best employee and will bring versatility, experience, empathy, and forward understanding to your company’s endeavors.

Experience

Content Developer

DMG Ice & Associated Brands – 08/1997 to Current

Assembled an internal talent team to develop digital prestige content for clients like IGN, Atlus, Konami, Nintendo, CU Boulder, and Alphabet. Stocked and maintained a physical retail space and inventory. Researched and integrated new standards and practices discreetly for multiple clients.

Team Lead – Customer Service Representative

InTouch CX – 07/2017 to 01/2024

Managed a diverse team of up to 30 people across four remote campuses for many clients. Monitored and analyzed interaction data to meet client needs and properly train and maintain human assets in customer-facing interactions.

Wages and Income Processer

Internal Revenue Service – 01/2008 to 02/2010

Maintained a Level 4 security clearance. Cleared, processed, and retrieved remittances for disbursement across multiple campuses while respecting and guaranteeing confidential and secure information flow regarding Taxpayers across all 50 States and international territories.

Education

Associate in Journalism – Major – State Fair Community College (Missouri)

Associate in Psychology – Minor – State Fair Community College (Missouri)

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