BRITTNEY SMITH
Pittsburgh, PA *****
*********@*****.***
Authorized to work in the US for any employer
WORK EXPERIENCE
Unemployment Claims Rep
North Carolina DES
September 2024-February 2025
Handles unemployment claims for the state of North Carolina
New claims
Document retrieval
Issue resolution
Approvals and denials
High volume inbound and outbound calls
Tax Rep
Internal Revenue Service
January 2023-January 2024
Handled Individual Tax accounts
Payment Plans
Past Due
Income Tax
High volume inbound and outbound calls
Credit Rep
Duquesne Light Company
April 2022-October 2022
•Handled credit calls
•Customer Service
•High volume inbound and outbound calls
•
•Payment Arrangements
•Extensions
•Terminations
Intake Interviewer
Department of L&I
March 2021--January 2022
•Reviewing and approving unemployment claims
•Fraud claims
•Customer service, questions, information
•Establishing customer accounts
•Troubleshooting Customer accounts
•Customer chat
•High volume inbound and outbound calls
Patient access coordinator
Children’s Hospital
August 2020 to January 2021
Emergency Room
High paced
Insurances
Customer Service
Co- Pays
Payments
Patient Access Coordinator
Allegheny General Hospital
March 2020 to July 2020
Emergency room
High paced
Insurances
Customer Service
Appointment booking
Co-pays
Payments
Fraud Specialist
Citizens Bank - Pittsburgh, PA
January 2019 to December 2019
•Filed fraud claims for Customers
•Filed stop payments on Customer bank accounts
•Assisted customers with identifying fraud on accounts
•Assisted with online banking fraud
CSR - Customer Service Representative PNC Financial Services Group March 2018 to September 2018
•Assisted Customers with all account questions
•Assisted with money transfer
•Online banking
•Closing Of accounts
•Fraud claims
Direct Support Professional
The MENTOR Network - Monessen, PA November
2014 to January 2016
•Assisted with in-home daily needs
•Grocery shopping
•transportation to and from work, or day programs
•Comfort and love towards patients
Mail Carrier
USPS - Clairton, PA
March 2014 to May 2014
Sales Associate
Macy's - West Mifflin, PA
November 2011 to February 2014
Shoe sales
Customer Service
Inventory
Closing
Cashier
Lowes Home Improvment - Belle Vernon, PA May
2011 to November 2011
Cashier
K-Mart - Belle Vernon, PA
September 2010 to February 2011
/American Express/direct tv
Prsecision response Corp - West Mifflin, PA
September 2007 to December 2009
Medical Records Secretary
West Penn Hospital - Pittsburgh, PA February 2006 to February 2007
•Filing and sorting of medical records
•Retrieval of medical records
•Copying, faxing, answering phones and assisting patients
EDUCATION
Customer Service/Retail Management
Goodwill Industries
12/5/22-1/20/22
Certificate
Devry University
Diploma in Business Management/Human Resources
November 2024-June 2025
Diploma in Phlebotomy
National Career School - Uniontown, PA
Diploma in Business Office Technologies
Pittsburgh Job Corps - Pittsburgh, PA
SKILLS
•Microsoft Office (10+ years)
•Can type 40 wpm (10+ years)
ASSESSMENTS
Customer Focus & Orientation Skills — Highly Proficient
June 2018 Measures a candidate's ability to respond to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_to_profile/ 65eb33dc1a18e2b819bdd24deb34f0c8eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
SKILLS
•Can type 130 wpm
•certified in Microsfot word, power point, excel, and spreadsheet • leadership training completion