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Customer Service High Volume

Location:
Pittsburgh, PA
Posted:
June 02, 2025

Contact this candidate

Resume:

BRITTNEY SMITH

Pittsburgh, PA *****

*********@*****.***

412-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Unemployment Claims Rep

North Carolina DES

September 2024-February 2025

Handles unemployment claims for the state of North Carolina

New claims

Document retrieval

Issue resolution

Approvals and denials

High volume inbound and outbound calls

Tax Rep

Internal Revenue Service

January 2023-January 2024

Handled Individual Tax accounts

Payment Plans

Past Due

Income Tax

High volume inbound and outbound calls

Credit Rep

Duquesne Light Company

April 2022-October 2022

•Handled credit calls

•Customer Service

•High volume inbound and outbound calls

•Payment Arrangements

•Extensions

•Terminations

Intake Interviewer

Department of L&I

March 2021--January 2022

•Reviewing and approving unemployment claims

•Fraud claims

•Customer service, questions, information

•Establishing customer accounts

•Troubleshooting Customer accounts

•Customer chat

•High volume inbound and outbound calls

Patient access coordinator

Children’s Hospital

August 2020 to January 2021

Emergency Room

High paced

Insurances

Customer Service

Co- Pays

Payments

Patient Access Coordinator

Allegheny General Hospital

March 2020 to July 2020

Emergency room

High paced

Insurances

Customer Service

Appointment booking

Co-pays

Payments

Fraud Specialist

Citizens Bank - Pittsburgh, PA

January 2019 to December 2019

•Filed fraud claims for Customers

•Filed stop payments on Customer bank accounts

•Assisted customers with identifying fraud on accounts

•Assisted with online banking fraud

CSR - Customer Service Representative PNC Financial Services Group March 2018 to September 2018

•Assisted Customers with all account questions

•Assisted with money transfer

•Online banking

•Closing Of accounts

•Fraud claims

Direct Support Professional

The MENTOR Network - Monessen, PA November

2014 to January 2016

•Assisted with in-home daily needs

•Grocery shopping

•transportation to and from work, or day programs

•Comfort and love towards patients

Mail Carrier

USPS - Clairton, PA

March 2014 to May 2014

Sales Associate

Macy's - West Mifflin, PA

November 2011 to February 2014

Shoe sales

Customer Service

Inventory

Closing

Cashier

Lowes Home Improvment - Belle Vernon, PA May

2011 to November 2011

Cashier

K-Mart - Belle Vernon, PA

September 2010 to February 2011

/American Express/direct tv

Prsecision response Corp - West Mifflin, PA

September 2007 to December 2009

Medical Records Secretary

West Penn Hospital - Pittsburgh, PA February 2006 to February 2007

•Filing and sorting of medical records

•Retrieval of medical records

•Copying, faxing, answering phones and assisting patients

EDUCATION

Customer Service/Retail Management

Goodwill Industries

12/5/22-1/20/22

Certificate

Devry University

Diploma in Business Management/Human Resources

November 2024-June 2025

Diploma in Phlebotomy

National Career School - Uniontown, PA

Diploma in Business Office Technologies

Pittsburgh Job Corps - Pittsburgh, PA

SKILLS

•Microsoft Office (10+ years)

•Can type 40 wpm (10+ years)

ASSESSMENTS

Customer Focus & Orientation Skills — Highly Proficient

June 2018 Measures a candidate's ability to respond to customer situations with sensitivity.

Full results: https://share.indeedassessments.com/share_to_profile/ 65eb33dc1a18e2b819bdd24deb34f0c8eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

SKILLS

•Can type 130 wpm

•certified in Microsfot word, power point, excel, and spreadsheet • leadership training completion



Contact this candidate