Business Analyst Systems
Resume:
RISHI BEHARRY
EXPERIENCE
Lead Business Analyst, CIGNA HEALTH (Mindlance)
• Administration & Troubleshooting: Managed user administration tasks, including Active Directory, LDAP, and access troubleshooting.
• Certificate Managment: Maintain certificate by scheduling and coordinate renewals of over 20,000 certs.
• VIP certificates: Implementation on f5 devices, Irules, GTM, renewals, cipher, Pool modifications.
• ServiceNow Manager: Provided hands-on expertise in optimizing discovery processes, tailoring patterns, and overseeing tickets assignments, building reports and present metrics to management.
• Resource Scheduling & Performance Management: Managed resource scheduling for the L2 and Gnoc teams, tracked projects, and oversee the performance of all resources assigned to engagements.
• F5 administrator: Renew, Decommission of VIPs, monitored system performance, investigated logs and preform backups.
• Problem Solving & Escalation Management: Addressed technical issues and managed escalations, ensuring the smooth functioning of the Networking department.
• Collaboration & Stakeholder Communication: Collaborated with IT, business teams, and end-users to ensure the successful implementation and adoption.
2012 – March 2024
SYSTEMS ANALYST III (LEAD), NEW YORK-PRESBYTERIAN HOSPITAL
• Kronos Administrator: Maintained company fleet, deployed and configured equipment, provided training and collaborated with HR/Payroll to establish standards.
• Ancillary systems: Working closely with vendors to assist with technology implementation and resolve issues that have been escalated to third-level support, Natus Xltek Neuroworks, ProVation, Mosaiq, GE Centricity, Cboard, SPM, Cerner.
• EPIC GO Live: Lead team on TDR, dress rehearsal of 28 sites, 15k devices mapped and tested.
• Domain migration: Worked in conjunction with InfoSec and HR to accurately migrate 4500+ users' profiles to the NYH domain.
• Storage migration: Coordinated with the storage team and staff on moving the company data solution from a Microsoft Netapp server to Dell Isilon storage systems over 12TB/ 14000 personal and group shares.
• Citrix virtualization: Collaborated with the Citrix team on user-end troubleshooting and testing, migrating 100+ servers from psychical servers to the NYH Citrix virtualization platform.
• Triage all critical priority tickets and VP escalations
• Lead daily team activities - Escalation point for Level 2 analysts
• ServiceNow Lead: Run reports for quality control. Validate database entries, guide remediation, communicate changes, and relay the team's issues and concerns to the Snow team
• Active Directory: Manage, troubleshoot, and remediate Active Directory group policies/Users
• Review/Monitor: Performance of enterprise applications and software to determine the overall health
• Azure- install, configure, and maintain hospital virtualization products, along with daily monitoring and optimizing the performance as needed.
• Cylance antivirus: With the guidance of InfoSec, Push updates, patches, Whitelist, block and remediate outbreaks.
• Research, recommend, and implement additional systems to improve performance and stability
• Perform routine administration and maintenance, including windows patching: Applying security updates, server health reporting and monitoring.
10327 124th Richmond Hill, NY, 11419
• Create IT technical documentation related to installations, configurations, and troubleshooting for company helpdesk FAQ.
• MDT- Build/Deploy/Maintain hospital custom Microsoft windows 10 OS
• MS Office 365 Suite, assign licensing to users, test and deploy updates. EDUCATION
AUGEST 2022 - 2023
MBA. PROJECT MANAGEMENT, CAPELLA UNIVERSITY
AUGUST 2020 - 2022
MS. CYBERSECURITY & HEALTHCARE, CAPELLA UNIVERSITY AUGUST 2018 - 2020
BS. INFORMATION TECHNOLOGY, CAPELLA UNIVERSITY
PROFESSIONAL CERTIFICATIONS
PMI: PROJECT MANAGEMENT PROFESSIONAL (PMP)
ITIL® 4 FOUNDATION
IMPRIVATA ADMINISTRATOR
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) ROUTING AND SWITCHING MICROSOFT CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL (MCITP: EA) MCTS: WINDOWS VISTA
MCTS: WINDOWS 7
MCTS: WINDOWS SERVER 2008- ACTIVE DIRECTORY
MCTS: WINDOWS SERVER 2008- NETWORK INFRASTRUCTURE
MCTS: WINDOWS SERVER 2008- APPLICATIONS INFRASTRUCTURE CHECK POINT CERTIFIED SECURITY ADMINISTRATOR (CCSA) CERTIFIED ETHICAL HACKER (CEH)
MICROSOFT CERTIFIED SOLUTIONS EXPERT (MSCE)
COMPTIA NETWORK+
COMPTIA A+
COMPTIA SECURITY +
MICROSOFT OFFICE SPECIALIST (MOS) WORD, EXCEL, ACCESS, POWERPOINT TECHNICAL SKILLS
ServiceNow
Medigate
Forescout
F5
Venafi
Printer logic
Kronos
MDT
Citrix
Cisco Unified CM
Infoblox
Cylance
SCCM
Cisco Call Manager
TCP/IP
Dragon Dictation
Vmware
Windows Server Update Services
Remedy
Microsoft Office Suite
Windows 7, 8, 10, 11
Server 03, 08
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