Vice President Data Entry

Alexandra Romo

*** ******** *** ******, ** ***** *********@*****.*** 309-***-****

EDUCATION

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Northern Illinois University, School of Liberal Arts and Sciences DeKalb, IL Bachelor of Arts in Psychology, Minoring in Special Education 2020 - 2022

● The National Society of Leadership and Success

Sauk Valley Community College Dixon, IL

Associate in Arts 2017 - 2019

● Vice President of Student Government

● Association of Latin American Students (ALAS) Member

● TRIO Member

EXPERIENCE

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Tax Advisors Group Dallas, TX

Document Management/ TEMP February 2025 - Current

● Draft client communications and internal reports to clearly convey essential information

● Maintain an organized and secure filing system to ensure accuracy and compliance

● Support the timely filing of client tax forms and assist in tracking performance metrics

● Interact with clients to gather data and assist in resolving inquiries, escalating as needed ACI Learning Irving, TX

Admissions Advisor May 2024 - January 2025

● Conducted initial outreach and provided product information to over 50 prospective students daily

● Maintained CRM systems to accurately document all student interactions and follow-ups

● Resolved customer concerns and escalated complex issues appropriately

● Supported virtual presentations and helped coordinate team strategy meetings

● Demonstrated excellent verbal and written communication in guiding students through enrollment Primrose School Dallas, TX

Assistant Director July 2023-May 2024

● Led client interactions with empathy and professionalism, ensuring a positive customer experience

● Recruited new families and maintained enrollment growth through consistent outreach

● Organized and maintained sensitive student records and compliance documentation

● Conducted staff meetings and supported performance evaluations to align with school goals Sauk Valley Community College Dixon, IL

Advancement Specialist October 2021- July 2023

● Coordinated donor and stakeholder communication, ensuring follow-ups and timely responses

● Managed data entry and reporting for fundraising initiatives, including tracking campaign performance

● Supported donor engagement events, helping prepare presentations and materials

● Collaborated with teams to identify prospective donors and research funding opportunities SKILLS

• Communication: Strong verbal and written communication; skilled in customer-facing roles and documentation

• Customer Service: Demonstrated ability to manage inquiries, resolve issues, and create positive experiences

• Product Knowledge: Quickly adapt and communicate key offerings of organization to prospective clients

• Data Entry & Accuracy: Proven ability to enter, maintain, and manage records with attention to detail

• Problem-Solving: Adept at addressing operational and interpersonal challenges with practical solutions

• Organization: Experienced in managing schedules, documentation, and multi-step processes efficiently

• Interpersonal Skills: Builds rapport with clients, staff, and stakeholders through trust and responsiveness

• Sales Tools: Familiar with CRM systems and sales tools, supporting lead tracking and performance reporting

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