Customer Engagement Be A

Nathan Salgado Cell: 312-***-**** Email: ****.********@*****.*** LinkedIn

Summary: Marketing major with customer engagement and B2B partnerships experience. Skilled in communication, project coordination, and relationship building. Fluent in English and Spanish. Rebird scholarship winner, National Honor Society Member and Braven X Fellow. Experience

Bank of America – Chicago, IL

Digital Ambassador Intern June 2022 – July 2022

● Delivered live training sessions to educate customers and increasing mobile app adoption, increasing mobile adoption rates by 10%.

● Acted as the first point of contact in the branch, ensuring a welcoming environment and optimal customer satisfaction.

● Coordinated with banking services to connect prospective new/current clients with appropriate resources, onboarding 20% of new customers. Paragon Global Initiative Foundation – Chicago, IL Intern July 2023 – August 2023

● Developed B2B partnerships with local for-profit and non-profit organizations to strengthen community resilience.

● Created weekly reports to track partnership progress and identify new opportunities. BravenX Accelerator – Chicago, IL

Fellow September 2024 – December 2024

● Completed a leadership accelerator program project to enhance United Airlines’ Economy program awareness.

Education

Illinois State University – Normal, IL

Bachelor of Science in Marketing Expected Graduation: May 2026 Intrinsic Schools – Chicago, IL

High School Diploma June 2022

Certifications & Awards

● Google IT Certified

● Urban Alliance Alumni

● National Honor Society Member

● Braven X Accelerator Fellow

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