Data Analyst Customer Service
Resume:
ABENEZER HAIDISO
Monroe NC
********@*****.***
Summary
Results-driven QA Tester and Data Analyst with hands-on experience in manual and automated testing, SQL database validation, and Agile Scrum methodologies. Adept at executing comprehensive test plans, identifying and managing software defects, and collaborating across development teams to ensure the highest standards of quality. Proven ability to translate data insights into actionable solutions that improve product performance and user satisfaction. I am highly skilled in data visualization, statistical analysis, and cross-functional communication. Committed to continuous learning, innovation, and delivering excellence in fast-paced environments.
Areas of Expertise
Advanced Excel Use
Data Visualization
Manual Testing
Test Planning and Documentation
SQL Database Queries
VMware
Scrum Master
Data Mining
Tableau
Agile methodologies
Data modeling
Bug Tracking (JIRA)
Experience
Data Analyst Intern, 01/2025 03/2025
Bank of America Charlotte, NC
Collaborated with QA and development teams to design and execute test plans and test cases for web and mobile banking applications.
Identified, documented, and tracked bugs using JIRA, ensuring timely resolution in Agile sprint cycles.
Strengthened Agile knowledge by participating in daily standups, sprint reviews, and retrospectives.
Conducted functional, regression, and smoke testing across multiple environments
Conducted functional, regression, and smoke testing to ensure software stability and performance.
Assisted in developing automated test scripts to improve efficiency and reduce manual effort.
Analyzed test results, validated fixes, and ensured compliance with quality standards.
Gained experience with SDLC, Agile methodologies, and cross-functional teamwork in a fast-paced environment.
Strengthened communication and problem-solving skills by presenting findings and collaborating with developers and project managers.
Agent, 12/2023 08/2024
American Airlines Charlotte, NC
Utilized a variety of data management and analysis tools including Net Tracer, BCO, Deviate, Prime, Falcon, and WEB Reference to efficiently track and analyze passenger information
Provided exceptional customer service to over 100 passengers per month, addressing their needs and resolving issues to ensure a positive travel experience
Generated and contributed to multiple critical reports including on hand reports, send the bags to the passenger reports, and delay bags reports to optimize operations
Successfully tracked and located a passenger's lost bag after a month, demonstrating strong problem-solving skills and attention to detail in handling high-value customer issues
Customer Service, 01/2023 01/2024
G2 Secure Charlotte, NC
Utilized tablet-based software to access and analyze passenger information, including destinations and gate assignments, to enhance customer experience
Handled up to 40 passenger inquiries in a single day, efficiently addressing their needs and providing exceptional customer service
Collaborated with a team of 4 colleagues to deliver high-quality customer service and ensure smooth operations
Collected and analyzed passenger information by scanning boarding passes, acting as a dispatcher to efficiently manage customer data
Education & Training
Expected in 07/2025 Year up united Online
Certificate Data analytics
Completed coursework in Data analytics.
Year Up is an intensive, competitive technical training and career development program. The program includes college-level courses, professional training and a six-month internship
Certifications
Central Piedmont Community College, MS Excel, 08/01/24
Central Piedmont Community College, Test Out Pro, 09/01/24
MyComputerCareer, Information Technology security and Administration, 06/01/19
Central Piedmont Community College, Data Analytics
Languages
Fluent in Amharic
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