Customer Service Representative
Resume:
Laura Ann Garrison
Floresville, Texas 78114
************@*****.***
OBJECTIVE:
I am seeking a path in an area that will utilize my business and legal experience. I have years of customer service experience along with working for Executive Management Platform for the Board of Directors of Frost Bank., Law Office Manager for Edward Law Office, I was promoted to Assistant Vice President of Frost Bank Help Desk where I managed a department of seven (7) employees, I am able and always willing to learn and grow with companies.
Growing up in Laredo, Texas, I speak and understand Spanish not fluently, but I am able to use my translator to help. I feel my background and strengths will make me a strong candidate for the position. I have supported individuals as well as a supervisor of busy departments and feel my experience would be an asset to your company.
QUALIFICATIONS WITH VARISOUS APPLICATIONS
WORD, EXCEL, OUTLOOK, LEGAL EASE, LOTUS NOTES, NOVELL 4.1, POWER POINT, BRANCH BANKER NEW ACCOUNTS, CERIDIAN PAYROLL SYSTEMS, UNITED STATES POSTAL SERVICE
EXPERIENCE
WALMART CORPORATION
Floresville, Texas – Part-Time - Customer Service Representative
2024-PRESENT
Assist Spanish speaking customers
Cashier
Restock selves from freight trucks
EXPERIENCE
REFUEL INC. SHELL COMPANY
Floresville, Texas – Full Time - Customer Service Representative
2023-2024
Responsibilities:
Assist Spanish speaking customers
Cashier
Restock selves from freight trucks
Floresville, Texas – Full Time - Customer Service Representative
O’REILLY’S AUTO PARTS
Floresville, Texas – Part-Time Driver and Customer Service Representative
2023-2023
Responsibilities:
Assist Spanish speaking customers
Cashier
Restock selves from freight trucks
Delivery Driver
Charged batteries, help customer with various user tools “Check engine light”
POLLOCK SURVEY AND SONS, INC.
Floresville, Texas - Full-Time-Assistant Secretary
2023-2023
Responsibilities:
Answer multiple phone lines
Check incoming emails
Assist Spanish speaking customers
Fill out questionnaires for survey request
Contact customers with estimated cost of surveys
Receive credit card payments for surveys
Research and print properties with CAD application
LAW OFFICE OF EDWARD WADE GARRISON
San Antonio, Texas — Executive Assistant/Office Manager
2015 - 2015
Responsibilities:
Open Office
Make Coffee and replenish office supply
Open and organize mail
Schedule meetings on calendar for the Attorney on Lotus Notes
Assisting with filing documents for clients
Delivery of documents to Municipal Buildings in San Antonio
Make bank deposit, credit/debit to client ledger accounts
oLegal Ease software
oDivorce papers
oNames Changes
oCustodial Changes
oTraffic tickets
Frost Bank, San Antonio, Texas
Assistant Vice President
Business Loan Analysis - E-Commerce Coordinator
2000 - 2003
Responsibilities:
Coordinate with end user and network computer operators
System support personnel for Loan departments and software applications
Research and analyze new loan related software products for Business Loan Organization
Install, maintain new software applications on stand alone terminals
Coordinate software installations with various department managers and vendors
Produce timelines for management review
System Security Manager, Assistant Vice President
Automation Officer - Systems Security
1996 - 2000
Responsibilities:
Manage 9 employees to support an internal departmental Help Desk to over 2500 employees throughout Texas.
Create and maintain employees security setups on a Novell Network and ACF2 Mainframe systems
Schedule employee vacations and annual reviews
Meet with Human Resources to prevent security risks
Help Desk Representative
1994 - 1996
Responsibilities:
Set up internal personnel Mainframe and Network Security
System support to 2500 personnel on various software applications
Train and review new software for multiple departments
Assist employees with technical questions along with logging information into a Tracking System online for Network Operators review
Personal Banking Administrative Assistant
Financial Cashier Officer - Paul Olivier
1992 - 1994
Responsibilities:
Secretary support for the Financial Cashier Paul Olivier
Assist customers with new accounts and problems
Open/Close banking accounts
Donation Accounts
Savings
Checking
CD’s
Cashiers Checks
Executive Management Platform – Chief Executive Offices
Administrative Assistant
1990 - 1994
Responsibilities:
Secretary support for the following:
Mr. Tom Frost, Chairman of the Board
Dick Evans, Chief Executive Officer
Robert McClane, President
Phil Green, Chief Financial Officer
Mr. Pat Frost – Executive Officer
Paul Olivier, EVP and Cashier for Frost Bank
Organize monthly Executive Board Committee Meetings
Arrange flight itinerary for out of town meetings
Maintain personal checking accounts
Communicate with Senior Executives and clients at various locations
Human Resources - Personnel
Administrative Assistance
1989 - 1990
Responsibilities:
Secretary support for 8 Personnel Officers
Organize and maintain employment positions for the San Antonio region
Schedule interviews for potential employees
Meet with Managers of various departments
Created database to track open employment positions
Various testing for potential employees
Frost Bank, San Antonio, Texas
Part-time/Full-time Teller
1988 - 1989
Responsibilities:
Cash/Deposit checks
Other teller duties
EDUCATION - COURSES
St. Phillips College, San Antonio, Texas
1982
GED
FROST BANK, San Antonio, Texas
1990
Accounting
San Antonio College, San Antonio, Texas
1992
Spanish, Math
AWARDS
Administration Officer, Systems Security, Assistant Vice President, E-Commerce and Loan Department
Contact this candidate