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Chipo Mutero’s CV

ABOUT ME

I am a friendly, jovial,diligent, articulate, smart, hardworking and reliable young lady with relevant working experience. I also have positive attitude towards children and parents.I completed a certificate and Diploma in Social Work .I’m currently working at Econet Wireless,As a Customer Service Representative/Call center Agent.Where I have created a mark that is hard to erase. I am looking forward to become a prized assert to your company .Any position suits my qualifications will be greatly appreciated.

Skills

• Detail oriented

• Ability to work under pressure

• Computer literacy

• Good communication skills

• Patience

• Strong decision making

• Passionate

• Innovative

• Multitasking

CARRIER OBJECTIVES

• To Maintain schedules for assigned personnel.

• Receiving calls, screening and directing telephone calls, tests and visits.

• To enhance my working capacities, professional skills, business efficiencies and to serve my company in the best way with sheer determination and commitment .

• To comply with the company –specified service and display standards about support worker.

• To understand company goals and embracing our mission .

• To have passion and enthusiasm for seeing the company bear fruit in the country.

• To be responsible for leading a great team and clients.

• To Assist with daily living activities, such as personal hygiene and medication administration

• To Help clients develop and maintain independent living skills

• To Create and implement individualized care plans based on client needs and goals

• ToMonitor client's progress and report any changes or concerns to the supervisor

• To ensure the overall well-being of clients

• To Promote a safe and conducive environment for clients

• To Maintain confidentiality and adhere to all professional standards and ethical guidelines WORK EXPERIENCE

Econet Wireless: Customer Service Representative

• Receiving customer's calls and provide support for their inquiries

• Handling inbound request from customers through online ticketing.

• Facilitating outbound calls

• Offering assistance to clients who may be having issues and pass them on to the correct departments, as needed

• Call customers to offer new products or programs

• Reviewing customer's accounts and proactively provide support issues Pahukama National Youth Social Worker Volunteer

2022 January till to date

• Speaking fluently with clients

• Interviewing people

• Distributing services to children

• Planning and organising meeting

• Attending workshops

• Caring for people in need

Pink Butterflies ECD Center Administrator

• Greeting parents with a smile

• Monitoring student fee dues and attendance.

• Maintain databases relating to students and their academic progress

• Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.

• Monitor students' progress, and provide students and teachers with assistance in resolving any problems.

• Determine allocations of funds for staff, supplies, materials, and equipment. Healing Ministries International Church: Administrator Volunteer. 2021 January till to date.

• Coordinating and planning church events

• Assisting to create budgets, pay bills, and record church income from donations and sales.

• Reporting and collecting church offerings

• Controlling the church funds.

Gadzamoyo Street Children foundation. Community care worker

• Greeting clients with a smile

• Speaking fluently with clients to ensure good communication .

• Ensuring equality to all children

• Promoting safe healthy and good education to abandoned children,young people and elderly people

• Home visits in certain areas

• Visiting a lot of areas doing donations and registering people in need. Major Built Company Estimator /Receptionist

October 2019 to March 2020

• Greeting clients with a smile

• Speaking fluently with clients to ensure good communication

• Responding to customer concerns in a professional positive manner

• Operate effectively and responsibly under minimal supervision .

• Attending to client queries and offering well recommended services. Harare Central Department Of Social Development (DSD) Intern Probation Officer under child protection

January 2019 to September 2021

• Operating effectively and responsibly under minimal supervision

• Writing Police Officer’s report

• Interviewing clients

• Distributing services to the most need people

• Taking care of people in need such as elderly, children and those living with disability.

• Providing care assistance to people who are living with disability. Languages

English: fluent

Shona. : Fluent

EDUCATION

Social Work Diploma 2022(Women University In Africa)

Social Work Certificate 2019(Midlands State University )

A Level 2017 (Soti Source High School Gutu)

O Level 2015(Soti Source High School Gutu)

REFERENCES

Mr Kakono and Mr Sibanda

DSD Probation officer Harare Central

Mr Sibanda +263-**-***-****

Pink Butterflies ECD. Director

Mrs Matukudure +263*********. Email ***********@*****.*** Supervisor: Gadzamoyo street children foundation +263********* Miss Memory

Manager Major Built Company +263*********

Mr Josi

Manager +263********

My contact details are: *************@*****.*** and +263-***-***-*** I look forward to hearing from you soon. Many thanks!

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