Systems Analyst Senior Business

Jennifer Pisano

Chandler, AZ • 480-***-**** • *********@*****.*** • LinkedIn

Senior Business Systems Analyst Business Execution Consultant

Experienced technologist with a strong background in HR IT, Risk/Governance/Controls, and large-scale platform migrations. Proven success collaborating across business and technical teams within Agile environments. Skilled in eliciting requirements, composing user stories, managing product backlogs, and leading process improvement initiatives. Recognized for a hands-on, solutions-oriented approach and the ability to drive successful outcomes across multiple project domains.

Core Competencies

Business Analysis & Requirements Documentation

Organizational Development

Organizational Charts

Personnel Procedures

Writing of Reports

Communication Skills

Customer Service

Microsoft Office

Project Management

Agile/Scrum Frameworks & Ceremonies

User Story Composition & Acceptance Criteria

Systems Analysis & Business Process Modeling

Release Planning & Risk Mitigation

Workday Integrations & HRIS Platforms

Tools: Jira, Confluence, ServiceNow, Azure DevOps, Splunk, Grafana, Tableau, SAS, Snowflake

Cross-functional Team Facilitation & Stakeholder Communication

Professional Experience

Senior Business Systems Analyst Dexian (Client: Wells Fargo)

Chandler, AZ • March 2024 – February 2025

Led requirements gathering and business analysis for three new controls within Records Management under a high-priority initiative to resolve risk and compliance issues.

Managed the global Technology Application Portfolio Management work stream to ensure metadata accuracy across applications.

Developed user stories with acceptance criteria and maintained a prioritized product backlog; participated in Agile ceremonies including backlog grooming, daily stand-ups, sprint reviews, and retrospectives.

Created ServiceNow custom reports, Jira automations, and process documentation in Confluence.

Provided dashboard consulting using Grafana/Vista and supported daily data operations including Splunk log exports.

Conducted risk assessments and contributed to release planning activities.

Senior Business Execution Consultant Randstad Technologies (Client: Wells Fargo)

Remote • April 2022 – October 2023

Partnered with Agile delivery teams to improve HCM integrations in Workday, using Jira/Confluence to manage sprints and documentation.

Researched and enhanced Workday integration functionality, including EIB workflows.

Analyzed functional and non-functional requirements and translated them into clear, actionable user stories.

Participated in quarterly PI planning sessions and Agile ceremonies; supported stakeholder alignment across delivery streams.

Business Implementation Analyst Tapfin (MSP Division,mManpowerGroup)

Remote • April 2019 – April 2022

Led implementation of contingent labor management programs using ERP systems (Oracle, SAP, Workday).

Designed and implemented invoice automation solutions with MS Power Platform, improving operational efficiency.

Conducted fit/gap analyses for client program setups and managed extensive documentation and testing.

Business Systems Analyst Signature Consultants (Client: Wells Fargo)

Chandler, AZ • August 2018 – February 2019

Consulted on large-scale desktop implementation and release projects.

Provided tools, standards, and consultation to business units to ensure readiness for strategic initiatives.

Account Development Consultant American Express

Phoenix, AZ • October 2016 – August 2018

Managed a middle-market client portfolio and increased revenue through proactive relationship management.

Achieved recognition for cybersecurity vigilance and cross-sell performance.

Enterprise/Mid-Market Sales Shopgate

Gilbert, AZ • July 2015 – December 2015

Delivered a major SaaS mobile technology solution within two weeks of onboarding.

Multiple Roles Pinnacle Cart, Inc.

Phoenix, AZ • April 2010 – April 2015

Oversaw sales, development project coordination, and team leadership within a SaaS-based e-commerce platform.

Technical Skills

Workday HCM, Jira, Confluence, Azure DevOps, ServiceNow, MS Visio, MS Project, Excel (Advanced), SQL (Basic), Splunk, Grafana, Tableau, SAS, Snowflake, SharePoint, Power Platform, Figma (Basic)

Education

Eastern Kentucky University

Completed coursework toward BA, Public Relations/Journalism

Certifications & Assessments

Scrum Master (CSM) – In Progress

HR: Compensation & Benefits – Proficient (2021)

Project Timeline Management – Proficient (2020)

Data Analysis – Proficient (2022)

References available upon request.

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