Jennifer Pisano
Chandler, AZ • 480-***-**** • *********@*****.*** • LinkedIn
Senior Business Systems Analyst Business Execution Consultant
Experienced technologist with a strong background in HR IT, Risk/Governance/Controls, and large-scale platform migrations. Proven success collaborating across business and technical teams within Agile environments. Skilled in eliciting requirements, composing user stories, managing product backlogs, and leading process improvement initiatives. Recognized for a hands-on, solutions-oriented approach and the ability to drive successful outcomes across multiple project domains.
Core Competencies
Business Analysis & Requirements Documentation
Organizational Development
Organizational Charts
Personnel Procedures
Writing of Reports
Communication Skills
Customer Service
Microsoft Office
Project Management
Agile/Scrum Frameworks & Ceremonies
User Story Composition & Acceptance Criteria
Systems Analysis & Business Process Modeling
Release Planning & Risk Mitigation
Workday Integrations & HRIS Platforms
Tools: Jira, Confluence, ServiceNow, Azure DevOps, Splunk, Grafana, Tableau, SAS, Snowflake
Cross-functional Team Facilitation & Stakeholder Communication
Professional Experience
Senior Business Systems Analyst Dexian (Client: Wells Fargo)
Chandler, AZ • March 2024 – February 2025
Led requirements gathering and business analysis for three new controls within Records Management under a high-priority initiative to resolve risk and compliance issues.
Managed the global Technology Application Portfolio Management work stream to ensure metadata accuracy across applications.
Developed user stories with acceptance criteria and maintained a prioritized product backlog; participated in Agile ceremonies including backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
Created ServiceNow custom reports, Jira automations, and process documentation in Confluence.
Provided dashboard consulting using Grafana/Vista and supported daily data operations including Splunk log exports.
Conducted risk assessments and contributed to release planning activities.
Senior Business Execution Consultant Randstad Technologies (Client: Wells Fargo)
Remote • April 2022 – October 2023
Partnered with Agile delivery teams to improve HCM integrations in Workday, using Jira/Confluence to manage sprints and documentation.
Researched and enhanced Workday integration functionality, including EIB workflows.
Analyzed functional and non-functional requirements and translated them into clear, actionable user stories.
Participated in quarterly PI planning sessions and Agile ceremonies; supported stakeholder alignment across delivery streams.
Business Implementation Analyst Tapfin (MSP Division,mManpowerGroup)
Remote • April 2019 – April 2022
Led implementation of contingent labor management programs using ERP systems (Oracle, SAP, Workday).
Designed and implemented invoice automation solutions with MS Power Platform, improving operational efficiency.
Conducted fit/gap analyses for client program setups and managed extensive documentation and testing.
Business Systems Analyst Signature Consultants (Client: Wells Fargo)
Chandler, AZ • August 2018 – February 2019
Consulted on large-scale desktop implementation and release projects.
Provided tools, standards, and consultation to business units to ensure readiness for strategic initiatives.
Account Development Consultant American Express
Phoenix, AZ • October 2016 – August 2018
Managed a middle-market client portfolio and increased revenue through proactive relationship management.
Achieved recognition for cybersecurity vigilance and cross-sell performance.
Enterprise/Mid-Market Sales Shopgate
Gilbert, AZ • July 2015 – December 2015
Delivered a major SaaS mobile technology solution within two weeks of onboarding.
Multiple Roles Pinnacle Cart, Inc.
Phoenix, AZ • April 2010 – April 2015
Oversaw sales, development project coordination, and team leadership within a SaaS-based e-commerce platform.
Technical Skills
Workday HCM, Jira, Confluence, Azure DevOps, ServiceNow, MS Visio, MS Project, Excel (Advanced), SQL (Basic), Splunk, Grafana, Tableau, SAS, Snowflake, SharePoint, Power Platform, Figma (Basic)
Education
Eastern Kentucky University
Completed coursework toward BA, Public Relations/Journalism
Certifications & Assessments
Scrum Master (CSM) – In Progress
HR: Compensation & Benefits – Proficient (2021)
Project Timeline Management – Proficient (2020)
Data Analysis – Proficient (2022)
References available upon request.