Ann Arbor Operations Manager
Resume:
MICHELLE LIN
MANAGEMENT
Saline, MI *****
**************@*****.***
WWW: Bold Profile
Dynamic operations leader with a strong background in team development, conflict resolution, and customer satisfaction. Proven ability to streamline processes, improve staff performance, and create positive work environments that drive productivity. Experienced in managing teams in high-pressure environments while maintaining exceptional service standards. Bilingual in English and Mandarin, with a passion for fostering inclusive, high-performing teams that deliver exceptional customer experiences.
Leadership & Staff Development
Conflict Resolution & Problem-Solving
Operations & Process Optimization
Scheduling & Time Management
11/2024 to Current
KPOT
Ann Arbor, MI
Supervisor of Operations
Led a team of 20 staff, implementing performance evaluation strategies that improved team productivity by 20% within 3 months
Developed and maintained staff schedules to optimize efficiency, reducing shift conflicts by 30% and improving team morale
Fostered a collaborative work environment by establishing clear communication channels and accountability practices
12/2022 to Current
EVERGREEN ORIENTAL INC.
Ann Arbor, MI
Waitress/Cashier
Delivered exceptional customer service in a fast-paced environment, consistently earning positive feedback and increasing repeat customer visits by 15%
Managed up to 8 tables during peak hours while maintaining 98% accuracy in order fulfillment Collaborated with kitchen staff to resolve order discrepancies quickly, minimizing customer wait times by 25% 11/2023 to 05/2024
EVERGREEN ORIENTAL INC
Ann Arbor, MI
Operations Manager Intern
Managed daily operations for a 10-person team in a busy fine-dining establishment, ensuring seamless service flow and customer satisfaction
Optimized staff scheduling based on workload projections to ensure adequate coverage Streamlined operations by identifying inefficiencies and implementing process improvements BACHELOR: MANAGEMENT Expected in 04/2025
Eastern Michigan University, Ypsilanti, MI
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
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