Customer Service Data Entry

BEATRICE CANDIDATE

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PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. ACCOMPLISHMENTS

Resolved product issue through consumer testing.

Documented and resolved issues which led to positive results. SKILLS

Understanding Customer Needs

Exceptional Communicator

Customer Data Confidentiality

Courteous with Strong Service Mindset

Preparation of Demonstrations

Data Entry and Maintenance

Building Customer Trust and Loyalty

MS Office Proficiency

Customer Support

Calm and Professional Under Pressure

Needs Assessment

Microsoft Exchange

Selling Skills

Patient and Empathetic

Communications Strategies

Document and Records Management

Computer Proficiency

Promoting Brand and Company Identity

Sales Quota Achievement

Reading Comprehension

Administrative and Office Support

Cultural Awareness

WORK HISTORY

03/2021 - Current

Customer Service Associate

Walmart - Eastman, GA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products. Developed and actualized customer service initiatives to decrease wait times. 12/2012 - 08/2020

Correctional Sergeant

Georgia Department Of Corrections - Abbeville, GA Abbeville, Wilcox 31001 229-***-**** *******************@*****.*** Supervised over 100 employees and performance of tasks and managed 1,800 offenders. Completed daily work report sheets and delegated tasks to employees. Handled inmate counts and searches for missing inmates. Inspected housing cells and directed teams completing in-depth searches for contraband or damage. Coordinated responses to emergency situations arising in different prison locations. Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.

Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior. Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently. Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, handled challenging situations with ease. EDUCATION

08/2019

Financial Services Marketing Operations

South Ga Technical College - Cordele, GA

05/2011

General Studies

Wilcox County High School - Rochelle, GA

05/2011

Early Childhood Development

Wilcox County High School - Rochelle, GA

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