Customer Service Information Technology

Noor Haider

Clayton, NC *****

**********@*****.***

+1-984-***-****

To work with a career oriented organization to get maximum experience and to develop my information technology skills through constant challenges in a competitive environment. Authorized to work in the US for any employer

Work Experience

Senior Customer Service Analyst

Verizon Business Group-Cary, NC

April 2022 to Present

• Worked with clients to help with their queries and worked with their fleet which includes the tracking on their vehicles on a daily basis

• Worked on Telogis platform to create cases for the customers once the case had been opened on any issues regarding their vehicles not showing on the map to troubleshooting their vehicles

• Using the portal to access the customer accounts to view their vehicles on the map

• Have worked with Salesforce and service now software as well as In Contact for inbound and outbound calls with clients

• Knowledge of Microsoft Outlook, Excel, PowerPoint & Word including creating reports for clients and upper management

• Working with internal departments and keeping lines of communication open with them for any internal or external issues

Customer Service Representative - Remote

IEM, Inc-North Carolina

January 2021 to April 2022

• Help homeowners during COVID who are behind on their mortgage, property taxes and utilities and we do funding so we do provide the assistance if they have been affected during COVID and who are currently delinquent in their payments,

• used Salesforce software for creating customer cases.

• Taking inbound and outbound calls using Avaya X for calling system

• help to resolve customer issue and inquires on a priority basis

• All other necessary issues that need to be attended to that does get fulfilled as well Education

High school diploma

Panther Creek High School - Cary, NC

August 2005 to June 2009

Skills

• Customer service

• Computer skills

• Guest services

• Recruiting

• Microsoft Excel

• Microsoft Office

• Administrative experience

• CRM Software

• Account Management

• Salesforce

• Time management

• Communication skills

• Organizational skills

• Negotiation

• Windows

• Active Directory

• Front desk

• Customer relationship management

• Relationship management

• Jira

• Operating Systems

• Help Desk

• ServiceNow

Languages

• Urdu - Fluent

• English - Fluent

Contact this candidate