Project Manager Senior

CHARLENE KNUTSON, PMP

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PROFESSIONAL EXPERIENCE

QUALIFICATIONS SUMMARY

Charlene Knutson is an accomplished Sr. Project Manager. She has successfully led technology projects in both the pri- vate and public sector. Extensive background in a wide range of technical projects; HW/SW, telecommunications, radio frequency, drones, infrastructures, cybersecurity, mergers & acquisitions, and data centers. Dynamic business profes- sional with extension experience in leadership, project management, training, procurement, customer satisfaction, ven- dor relationships, team management, process improvement and working with all levels. Senior Project Manager

Technuf, Rockville, MD Sep 2021 – Present

Sr. Project Manager supporting DISA Unified Capabilities Strategic Planning (DUCSP) and Softswitch Backbone Technical Support (SS- BBTS) projects encompassing schedule development, program operations, and program management activities to successfully exe- cute the DUCSP and SSBBTS and the strategic planning effort for Unified Capabilities organization

Supported the development of the DoD UC Master Plan to ensure the synchronization and migration of legacy technology investments to the next generation of systems and services required to deliver enterprise collaboration to the DoD and its mission partners

Supported strategic planning (technical, programmatic, and engineering) expertise to assist in the development of plans and docu- mentation supporting DISA technology refresh initiatives, including enterprise collaboration policies and plans

Assisting in market research that captured pricing from various sources and identified the capabilities of each telecommunication product

Established and adhere to a defined project communications management plan to identifying all the stakeholders requiring communi- cation, frequency and timeframe

Delivering weekly, bi-weekly and monthly reports and deliverables: Status Reports, Division-level Risk Register Reports, Project Sched- ule, Property Management Plan, and various technical deliverables

Supporting the Division Chief and the Division Program Managers to manage the risks and issues for each Program and the overall Division Risks Register and updated tool functionality and processes in order to fine tune risk register tool and processes

Putting together a Risk Register Video Demonstration that receive the attention of the Directorate level which was integrated into the Directorate level processes

Integrated the Risk Register tool into the Director’s level and assisted the team with further develop the SharePoint and PowerBI views for ease of use and functionality of purpose

Assisted the SharePoint SME and developed a Division SharePoint Site for the Unified Capabilities Portfolio: Program Pages, Risk Reg- ister, Portfolio accessible information, calendar of events and important reference documentation

Coordinate with Contracting Officer (KO)/Contract Specialist (CS) on contract administration. Working closely with Contracting Officer’s Representatives (COR) and the Admin Contracting Officer (ACOR) for deliverables, security and overall administration

Delegating assignments to the personnel and executing project work and supported DISA efforts for document review and approval

Apprising senior management on productivity and quality assurance

Market research and presentation on “Cybersecurity in Oil, Gas, & Power: What are you prepared to risk?”

Assisted the Product Manager on Cybersecurity as a Product

Assisted through quality reviews on the Florida Department of Corrections project Technical Project Manager

ESPNet Consulting, Herndon, VA Jul 2019 – Nov 2019

Technical Senior Project Manager with Digital Global Systems for the Engineering Department for Product development in Critical Asset Protection, Drone Threat Management, Radio Frequency Monitoring and Small Cell Planning

Leading projects for Engineering Department

Directing the company in process improvement and project management procedures to streamline company roadmap

Working directly with Engineering Vice-President on product development objectives and Sales Vice President to outline company Program Level Opportunities

Leading CTO’s Data Analytics meeting, tasking and mission

Lead daily scrum meetings with Engineering Team within JIRA, determining when new EPICs needed to be established as Product was being developed, and keeping tasks moving forward on the board

Assessed and recommended tools that would increase efficiency within the company from Engineering product development to C-Suite needs, in developing Agile environment

CHARLENE KNUTSON

Senior Project Manager – RFS PM

ManTech International Corp, Reston, VA Feb 2019 – Jun 2019

Responsible for the development and successful execution of Request for Service (RFS projects and direction for our DHS

(Continuous Diagnostic & Mitigation PMO) and Client agencies (HUD, HUD OIG, NRC, NSF, SBA, Education, EPA, FDIC and SEC) for Cybersecurity modernization

Leading large-scale projects from RFS to turnover to Operations

Managing technical direction of project through waterfall or agile process in accordance with project objectives through SELC methodologies

Liaison between each customer, engineers, architects, accounting, testing, change management, executives, operations and suppliers for the Agencies CyberSecurity Infrastructure

Attended daily Engineering scrum meetings within project to capture updates and bring feedback to keep tasks progressing forward (Agile/Waterfall environment)

Business Consultant – Program Management

Bora International, Remote Jan 2014 – Feb 2019

Managing project lifecycle from project definition to implementation and through closure with small to medium size projects

Leading the team daily on projects and training

Maintaining financials for business operations

Scoping and building lifecycle development for each prospective product line

Further education on digital marketing tools and platforms Global Complex Delivery Transition Project Manager Verizon, Ashburn, VA Apr 2010 – Oct 2013

Managed Dunkin Donuts/NDCP 55 million Project on various aspects of the 6277 Store Transformation Project: Outstanding equipment reconciliation, ordering replacement equipment, site preparation, and Wireless Remediation Project. Reconciliation of outstanding equipment saved company over 100K+

Managed WAN & LAN Mitsui Projects having worked on various stages of the process in all global regions. Also, Phase 2 successful implementation of the Americas Data Center and 1st site implemented on IP/PBX network globally. Global Steady State PMO responding to the needs of customer throughout their global locations. Working with all regions of the world: EMEA, Asia, Africa, Australia, North/South America

Support role to contract negotiations giving Project Management feedback

Products: Gig Ethernet, Private IP, Secure Gateway, DSL, Wireless, Data Centers

Project management in support of AON-Hewitt merger incorporating IT systems to streamlined AON-Hewitt IT infrastructure

Directed Morgan Stanley Australia Data Center Project upon request of Vice-President escalation

Monthly scorecards reporting to Senior Executives and Customer. Status reports, roadmaps, dashboard and resource planning to management

Maintaining project financials: Rough Order of Magnitude (ROM), Level of Effort (LOE) throughout the project, equipment procurement

Several Awards: Ovation Awards for performance of excellence! Program Manager / Senior Project Manager

Electronic Data Systems (an HP Company), Herndon, VA Jan 2007 – Jan 2009

Effectively applied sound management principles and encouraged participative management by fostering team participation and staff motivation; promoted harmony and a common purpose

Developed processes and trained the project team on implementation of these

Compiled existing and future 5year forecasted projects for program schedule for Treasury Web Application Infrastructure account

Managed Program Management schedules and resources allocation estimates

Lead, trained and directed 3-5 Project Managers on schedules and processes in coordination with overall Program Schedule

Developed all areas of each project by composing Letter of Estimates, preliminary scope development, presentation of scope to management along with weekly status and project schedule template development, and created and presented reports for 10-15 projects

Continually kept alert to the weaknesses, strengths, threats and opportunities facing the project or organization

Presented periodic dashboard reports on current programs, future opportunities and other pertinent issues

Treasury WOW Award (Monthly Client Recognition)! CHARLENE KNUTSON

Technical Project Manager

Technica Corporation, Dulles, VA Oct 2004 - Dec 2006

Managed all aspects of Wide Area Work Flow (WAWF) architecture technology refresh which included: project development, methodology, summary of costs, procurement, communications, training, and execution for $40 million project

Technology refresh of all HW and SW and desktop applications ensuring proper integration of changes into the environment with smooth transition to users

Managed technical projects for the Defense Information Systems Military Health Systems (MHS) Program Office compassing resources, coordinated project planning, scheduling, tracking, acquisition and implementation

Integral member of successful process improvement, implementation and deployment of 250 Virtual Private Network devices for 101 medical treatment facilities

Ensuring projects were FIPS compliant under NIST standards

Coordinated submission of Vulnerability Assessment for NetIQ and Sightline for Navy CIO DAA Waiver for DoD Ports, Protocols and Services (PPS) Technical Advisory Group (TAG) Ports and Protocol and other software upgrades

GS-15 Customer Management Executive Letter of Recognition for successful completion of Category 1 Project from WAWF Architecture Technology Refresh!

Engineer III / Implementation Planning Engineer / Provisioning Engineer UUNET/MCI, Ashburn, VA Jul 1998 – Jul2004

Provided project leadership, management and mentoring for team of over 100 engineers responsible for implementing approximately 500 small to medium-sized customer circuit projects

Recovered $30 million in direct contribution to company revenue which exceeded customer expectations through implementation of cross-product and customized telecommunications solutions

Established standards and procedures while writing documentation for training class, trained engineering group in departmental process flow

Effective liaison between program management, engineering, vendors, and sales and design groups, while ensuring timely product delivery and customer satisfaction and reporting schedules to senior management

Supervised Network Capacity Planning Project identifying trends and demand on sectors

Engineering circuit design and capacity for customers and backbone network for the globe

Working with data center capacity, co-locations, building out optical networks, cabling, infrastructure, capacity, diversity of paths, ports and protocols, firewalls and load balancing

Meet with vendors to negotiate contracts for long-term partnerships: Cisco, Juniper, etc

Worked with team to ensure our company obtained ISO certification and compliance

Implementation Planning Engineer for building out the global network infrastructure

Corporate Top Achiever’s Award (Summit Club), Ethernet Product Roll Out Recognition, Top Revenue Coordinator Award (numerous times)!

CERTIFICATIONS

Project Management Profession (PMP Certification)

Network+

Project+

Information Technology Infrastructure Library (ITIL) Foundations V.3 ORGANIZATIONS & ASSOCIATIONS

Project Management Institute (PMI)

TECHNICAL COMPETENCIES

Microsoft Office Suite (Word, Excel, Project, PowerPoint, Outlook, Visio, Access), Agile, SharePoint, SAP, Clarity, MAC, PC, Slack, Skype, Zoom, GoTo Meeting, JIRA, Confluence, Smartsheet, Google Office Suite EDUCATION

University of Minnesota-Duluth

Liberal Arts Coursework in International Studies / Political Science

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