Data Entry Customer Support

Terra Nixon

615-***-**** **********@*****.***

P R O F E S S I O N A L S U M M A R Y

Experienced with over five years of customer support, data entry, service level agreements, escalations, and resolutions.

Additional Knowledge Area:

Risk assessment - Decision making - Relationship building – Interpersonal Skills-Marketing – Negotiation- Leadership-Zendesk Experience- Data Entry- Fraud Prevention- Microsoft Office-Microsoft PowerPoint- Microsoft Excel - Data Entry - G-Suite - Customer Support – Communication-Virtual Sales E X P E R I E N C E

Office Manager

Department of Commerce, Nashville, TN 2019-2022

• Managed office operations including scheduling appointments and meetings.

• Prepared reports and presentations for management review.

• Supervised office staff and provided training as needed.

● Maintained office supplies inventory.

● Managed a team of 18 that consistently outperformed other departments. Real Estate Agent

Keller Williams Realty Nashville, TN 2004-2019

• Assisted clients in buying and selling residential properties.

• Conducted market analysis to determine property values.

• Negotiated offers on behalf of clients.

• Built relationships with clients to understand their needs and preferences. Merchant Services Representative

TransFirst, Nashville, TN 2008-2011

• Assisted merchants with setting up payment processing systems.

• Provided training on payment processing systems to merchants.

• Resolved merchant complaints or issues in a timely manner. Terra Nixon

615-***-**** **********@*****.***

Branch Manager 2005-2008

Carteret Mortgage, Nashville, TN

• Recruited and hired mortgage loan officers.

• Managed, motivated, and communicated with team members to ensure consistent and maximum performance levels.

• Manage production and originated FHA, VA, and Conventional Loans. Mortgage Loan Officer

Covenant Funding, Nashville, TN 2003-2005

• Assisted clients in obtaining mortgage loans for home purchases or refinances.

• Conducted credit analysis to determine loan eligibility.

• Prepared loan documents for underwriting review.

• Built relationships with clients to understand their financial needs. Mortgage Loan Officer

Citibank, Nashville TN 2001-2003

• Assisted clients in obtaining mortgage loans for home purchases or refinances.

• Conducted credit analysis to determine loan eligibility.

• Prepared loan documents for underwriting review.

• Built relationships with clients to understand their financial needs. Payroll Specialist

The Club Athletes, Nashville, TN 1998-2001

• Processed payroll for employees including calculating hours worked and deductions.

• Prepared payroll reports for management review.

• Maintained employee payroll records including time off requests and tax forms. Customer Service Agent

US Bank, Bowling Green, Ky 1996-1998

• Assisted customers with account inquiries and transactions.

• Resolved customer complaints or issues in a timely manner.

• Provided information on bank products and services to customers.

• Built relationships with customers to understand their financial needs. Terra Nixon

615-***-**** **********@*****.***

E D U C A T I O N & C E R T I F I C A T I O N S

Bachelor of Science in Psychology / Western Kentucky University, Bowling Green, KY May 2001 P R O F E S S I O N A L D E V E L O P M E N T

Public Notary

Tennessee June 2023

Completed SBA’s Business Development Academy Tennessee District Office August 2022

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