Systems Administrator Engineer

R. RIKKA HROMEK

Enola, PA. 717-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Three years’ experience at helpdesk and systems support.

Helped develop inventory procedures at a warehouse startup.

Oversaw the night sanitation team of 10 members.

Expected to complete CCNA shortly.

EDUCATION

Harrisburg Area Community College, Harrisburg, PA Expected December 2025

Associate in Science – Computer Information Security

Member, Phi Theta Kappa Honors Society

ISC2 Certified in Cybersecurity March 2025

CompTIA A+ March 2025

Microsoft Certified Systems Engineer: Windows Server 2k3 January 2011

Microsoft Certified Systems Administrator: Windows Server 2k3 November 2010

SKILLS

Cisco IOS

Office 365

Helpdesk Ticketing System

Windows Workstation/Server

C++/Pearl/PHP/SQL

UNIX Administration

Blue Yonder/WMS

Team Lead

EXPERIENCE

DHL, York, PA November 2023 – July 2024

Inventory Control Coordinator

Helped design and implement standard warehouse procedures.

Ran reports and corrected inventory discrepancies in Blue Yonder.

Helped coordinate and took part in quarterly/daily warehouse audits.

Addressed discrepancies in order selector counts.

Communicated any shipping issues to customers and corrected as appropriate in SAP.

Complemar, Middletown, PA August 2021 – May 2023

Tech Support & Inventory Manager

Maintained physical aspect of rack mount systems including network hardware/cabling.

Provided tech support and maintenance for all workstations.

Responded to and investigated customer requests about discrepancies in inventory.

Coordinated cycle counts.

Ensured all orders from the previous day were properly shipped.

Assisted team leads in coordinating, managing, training and issue resolution with team members.

ASK Foods, Palmyra, PA July 2020 – April 2021

Sanitation Team Lead

Directed 2nd shift sanitation department to best support production.

Ensured all sanitation guidelines were followed.

Maintained the factory according to USDA guidelines.

Ensured all USDA required paperwork was promptly entered into system and paper backups.

Coordinated with other department leads to ensure minimal downtime for production.

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