Business Analyst Information Systems

Rupali Donde

United States, CA ***** +1-657-***-**** ******.*****.**@*****.*** http://linkedin.com/in/rupalidonde

SAP Business Analyst

A highly motivated, results-driven professional with a master’s in information systems. 5 years of hands-on experience as an SAP SD consultant, specializing in cross-functional team collaboration, project management, and system integration. Seeking to leverage my technical expertise and leadership skills to drive successful program execution and innovative solutions. Passionate about applying engineering principles and data-driven insights to solve complex business challenges and deliver high-impact results.

EDUCATION

Master of Science in Information Systems (GPA- 3.64) San Diego State University, CA, Jan 2023- Dec 2024

Bachelors in Electronics and Telecommunication (GPA- 3.5) University of Pune, India, June-2011-Jun 2017

SKILLS

Business Analysis: Requirements Gathering, UAT, Documentation, Workflow Diagrams

Project Execution: End-to-end project lifecycle management, Agile, Scrum, Waterfall, Lean Methodology.

Technology Expertise: SAP SD (Pricing Automation, Order-to-Cash), Tableau, Microsoft Project

Software Tools: JIRA, Service now, Microsoft Project, Ms. Office Suite, Tableau, SharePoint, Microsoft OneNote, Power BI

EXPERIENCE HIGHLIGHTS

Project Manager MSIS Department at San Diego State University March 2025 – Present

Roles Performed:

Spearheading project planning and execution for the Pan American Conference on Transportation and Logistics Research.

Maintained project documentation using tools like Microsoft Project, Jira, and SharePoint.

Cloud Support Analyst Accenture Client: Nissan Motor Sept 2021 – Dec 2022

Key Accomplishments:

Partnered with client stakeholders to optimize SAP ERP workflows and enhance data integration via EDI and IDoc management, directly supporting process automation goals.

Led critical SAP archiving and plant decommissioning initiatives, improving system performance and reducing IDoc errors by 25%.

Evaluated system modifications for business impact and designed end-to-end solutions—including user training and UAT—to ensure smooth adoption.

Managed cutover and post-go-live support, ensuring compliance with implementation plans and system integrity.

Facilitated Agile ceremonies to drive clarity of scope, stakeholder engagement, and continuous delivery.

Supported documentation and testing of system changes, maintaining compliance and operational accuracy.

Associate SAP SD Consultant Saint-Gobain (INDEC Mumbai) Client: Saint-Gobain, Paris June 2019 – Sept 2021

Key Accomplishments:

Configured and enhanced SAP SD processes such as Order-to-Cash, billing, and pricing, aligning ERP workflows with business needs and regulatory requirements.

Collaborated with cross-functional teams to identify system improvements, manage incidents, and support change requests—contributing to better reporting and operational outcomes.

Prepared Functional Design Documents and detailed specifications to support efficient implementation and compliance with SOPs.

Used LSMW and BDC for data uploads and maintained master data quality—key to reliable reporting and system output.

Delivered customized SAP reports and forms (e.g., invoices, equipment tracking), enabling better business visibility and stakeholder decision-making.

Technical Program Manager Aress Software Dec 2017 – May 2019

Key Accomplishments:

Conducted daily SCRUM meetings for escalated customer issues. Generated knowledge capture zone and maintained the confluence pages.

Created reports and tracked customer issues on Salesforce and JIRA; facilitated customer meetings and project meetings with various stakeholders.

Leaded weekly meetings with different customers, provided project updates and key action items. Managed communication between key stakeholders and conducted follow-ups.

Project Engineering Intern Sofsyst Software & Systems June 2016 – Nov 2017

Key Accomplishments:

Led cross-functional teams to deliver complex software and hardware products on schedule and within budget, improving delivery timelines by 20%.

Defined project scope, created detailed roadmaps, and tracked progress using tools like Jira, Confluence, and MS Project, ensuring alignment with stakeholder expectations.

Managed end-to-end product lifecycle—from concept through development to release—while mitigating risks and ensuring compliance with quality standards.

Collaborated with vendors and internal teams to coordinate hardware procurement and integration, reducing hardware defects by 15% through improved validation processes

KEY PROJECTS

SAP SD PRICING AUTOMATION DEC 2024

Created a new enterprise structure and master data, improving pricing accuracy and consistency.

Configured SAP SD pricing procedures for customer-specific discounts, promotional pricing, and tax determination, optimizing the order-to-cash cycle.

Developed comprehensive documentation and delivered use case scenarios, improving pricing automation for future business applications

RETAIL ANALYTICS PROJECT DEC 2024

Led a retail analytics initiative to optimize customer behavior analysis, inventory management, and sales performance, driving actionable business strategies.

Designed and executed advanced data analysis techniques to identify key trends, enhance profitability, and streamline retail operations.

Developed a comprehensive Tableau dashboard to visualize key metrics, providing decision-makers with interactive insights into sales performance and inventory trends.

Created data-driven recommendations that improved decision-making, reduced inventory costs, and boosted sales efficiency.

AWARDS & RECOGNITION

Recognized as “Top Performer” at Accenture for excellence in project delivery.

Awarded “Best Team Player” for contributions to SAP integration projects at Saint-Gobain.

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