Customer Service Loan Processor

KIMBERLY SHUMATE

**********@*****.*** 615-***-**** 203 Dolores Dr. Hixson, TN 37343

Summary

Customer Service professional seeking new opportunity that will benefit from more than 20 years’ experience as a loan processor devoted to giving every customer a positive and memorable experience.

Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Microsoft Excel

Microsoft Outlook

Regulatory Compliance

File Management

Property Inspection Requirements

Employment Verification

Mortgage Loan Software

Credit Reports

Application Review

Appraisals

Credit and Collections

Cash Flow and Financial Analysis

Reviewing Financial Paperwork

Financial Document Review

Verifying Information

Loan Submissions

Processing Documents

Gathering Appraisals

Information Verification

Calyx Point

PCL, Blue Sage, Encompass

Experience

Mortgage Investors Group Knoxville, TN

Loan Processor

08/2011 - 09/2023

Franklin American Mortgage Company Franklin, TN

Loan Processor

05/2009 - 05/2011

Countrywide Mortgage Franklin, TN

Loan Processor

05/2006 - 04/2009

Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.

Analyzed loan applications and supporting documents to determine eligibility for approval.

Reviewed credit reports and financial information to evaluate creditworthiness of applicants.

Performed detailed calculations to verify income, assets, liabilities, and other data provided by applicants.

Worked with THDA/FHA/RD/VA conventional loan programs and guidelines, credit agencies, reverse mortgages, Deephaven Loans.

Communicated with customers via telephone or email to obtain additional documentation required for loan processing.

Submitted loan applications to underwriting department for review and approval process.

Reviewed appraisals to ensure accuracy of value estimates.

Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.

Education and Training

Chattanooga High School Chattanooga, TN, 1988, High School Diploma

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