Quality Assurance Hands-On
Resume:
PERSONAL PROFILE
Results-oriented leader with a proven track record in quality assurance, process enhancement, and team empowerment. With a versatile background encompassing leadership, managerial acumen, and hands-on expertise, I consistently deliver impactful solutions that optimize costs, elevate team performance, and enhance product quality. I possess a deep commitment to customer value and company success, underpinned by state-of-the-art problem-solving techniques, extensive Six Sigma Black Belt certification, and a wealth of hands-on technical proficiency. My passion for innovation, problem-solving, and team empowerment has consistently delivered tangible results throughout my career.
CORE COMPETENCIES
Proficient in applying advanced problem-solving techniques, such as Shanin methodologies, to identify root causes and devise innovative solutions. Consistently deliver results that lead to a 10% reduction in warranty rates, translating into substantial cost savings.
Certified Six Sigma Black Belt with a strong grasp of statistical analysis, Designs of Experiments (DOE), and reliability engineering. Utilize data-driven insights to optimize processes, minimize defects, and elevate product quality.
Passionate about customer satisfaction and dedicated to solving complex challenges. Prioritize customer needs and translate them into effective solutions, improving products and services while fostering strong client relationships.
PROFESSIONAL EXPERIENCE
Remote Support Engineer 10/2023 - Current
Hewlett -Packard (CW) Boise, Id.
Support Customers with assistance operating Indigo Digital Presses.
Provide Hardware support, troubleshooting, technical assistance via telephone, remote access and through mixed reality headsets.
Guide customers through operations to boot up presses, flash firmware and replace components.
Operations Technician 3/2023 – 9/2023
Intralot Boise, Id.
Provide ongoing UNIX and Windows Server administration, ensuring optimal performance and reliability.
Deliver comprehensive IT and operations support, addressing technical issues and troubleshooting to maintain seamless functionality.
Perform regular maintenance tasks, including updates, patches, and system configurations, to uphold system security and stability.
Assist in the management of IT infrastructure, including hardware, software, and network components.
Contribute to the setup and maintenance of server rooms and equipment, ensuring a well-organized and functional environment.
Electronics Engineering Manager 2015 - 10/2018
Electrolux Hangzhou, China
Led hands-on failure analysis efforts to determine the root causes of manufacturing defects and field returns for control PCBAs and various cooktop components, spanning ovens, ranges, cooktops, and microwaves.
Spearheaded the setup and layout of an advanced Electronic Lab, overseeing the procurement of essential equipment such as Oscilloscopes, Multi-meters, Logic Analyzers, Microscopes, test jigs, cameras, and thermal cycling chambers.
Devised and executed comprehensive thermal testing protocols for PCBAs and LEDs, Memory, CPUs, and Nand Flash, pivotal in qualifying components and products for robustness and reliability.
Utilized structured methodologies such as A3 presentations, 8D (Eight Disciplines), and FRACAS (Failure Reporting, and Corrective Action System) to propose well-informed corrective actions.
Product / Quality / Sustaining Engineer 2012 - 2015
Electrolux Springfield Tn.
Investigated and resolved issues with intricate control PCBA failures. Utilized tools like testers, oscilloscopes, and thermal probes to diagnose defects in a lab environment. Thoroughly assessed components from new suppliers and those under suspicion, contributing to product quality.
Regressed firmware, isolated firmware issues, and provided valuable feedback to the design team for improvements.
JN
John Nelson
************@*****.***
Boise, Id 83713
ISO 9001:2015
Six Sigma Black Belt
Lean Six Sigma Training
Engineering Management
ISO Audit Experience
Project Management
Continuous Improvement
Product Engineering
Statistics
Mini-Tab
Hardware Architecture
Design of Experiments
Product Development
Cross-functional
Manufacturing
Electronics
Lean Manufacturing
Microsoft Office
Change Management
Agile Methodologies
Quality System
Failure Analysis
Quality Assurance
R&D
PCB design
Debugging
SPC
Firmware
Quality Auditing
Quality Management
Integration
Troubleshooting
Mechanical Engineering
Systems Engineering
Process Engineering
Microsoft SQL Server
Electrical Engineering
Business Analysis
INTERESTS
REFERENCES
EDUCATION
Bachelor of Arts Management and Organizational Leadership –
George Fox University
Associate of Applied Science Electronics
Boise State University
CERTIFICATIONS
PMP Certified #3849 Project Management Institute PMI
Six Sigma Black Belt ASQ #6849 expired. Excellence Through Quality ASQ
Certified Quality Engineer ASQ #44179 expired.
REREFENCES
Electrolux
Chris Dineen R&D Sr. Director, Hangzhou China Christopher Dineen LinkedIn
Lenny Liu HR Director, Hangzhou China *****.***@**********.***
Scott Atkinson – Electronics Manager, Electrolux Springfield G. Scott Atkinson LinkedIn
Lexmark International
Stan Bentley Engineering Manager, Lexmark Stan Bentley LinkedIn
Keith Hardin PHD, Lexmark, EMC leader Keith Hardin LinkedIn
EDUCATION
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