Data Entry Office Manager

Silvania

Silveira

OFFICE MANAGER/BUSINESS OWNER

Trilingual, detail-oriented, and highly organized professional with exceptional multitasking abilities, seeking an administrative assistant role in a dynamic and growth-oriented organization where I can utilize my skills in office management, customer service and data entry to support the success of the team.

******************@*****.*** 571-***-**** Linkedin/Silvania-Silveira EXPERIENCE

August 2018-Present Business Owner/Office Manager/Cleaner, SSSTAR Cleaning Services, INC Develop and implement business strategies to achieve company goals and objectives. Manage finances, including budgeting, forecasting and financial reporting. Develop and maintain relationships with clients. Market and promote the business to attract new clients and grow revenue. Manage and maintain company records, including client contracts, invoices, and payment records. Answer incoming calls, respond to emails, text messages and other correspondence in a timely and professional manner. Prepare and send out emails, letters and other documents as required. Develop, review, and finalize contracts, agreements, and other legal documents. Maintain accurate and up-to-date records and files. Clean residential properties, organize and declutter living spaces. Provide exceptional customer service and ensure client satisfaction.

April 2013-Present Office manager, Airflow HVAC System, LLC Provides strong leadership and guidance to staff, fostering a positive and productive work environment. Oversee the day-to-day operations of the office, ensuring efficient use of resources and adherence to company policies. Recruit, train and supervise staff, providing regular feedback and performance evaluations. Manage company finances, including budgeting, forecasting, and financial reporting. Develop and maintain effective relationships with staff, customers, suppliers and partners through excellent communication and interpersonal skills. Answer incoming calls, respond to emails and other correspondence in a timely and professional manner. Prepare and send out emails, letters and other documents as required. Develop, review, and finalize contracts, agreements, and other legal documents. Maintain accurate and up-to-date records and files. July 2008-December 2012 Department manager/Customer Service Representative, Bed Bath and Beyond

Managed a specific department within the store, including visual merchandising and inventory management. Developed and implemented strategies to drive sales and increase customer satisfaction. Analyzed sales data and made recommendations to improve sales performance. Supervised and trained sales associates to ensure customer service. Maintained a safe and clean store environment. Provided exceptional customer service, responded to customer inquiries, and resolved customer complaints. Answered customer questions about products, services, and promotions. Processed customer transactions, including sales, returns and exchanges. Maintained a positive and professional demeanor in all customer interactions. Collaborated with other departments to resolve customer issues.

EDUCATION

October 2008-August 2015

Bachelor of Arts Business Administration

Ashford University, San Diego, CA

June 2004 to 2007

General Studies

Nova Community College, Alexandria, VA

(transferred credits)

2000 to June 2004

High School Diploma

Mount Vernon High School, Alexandria, VA

SKILLS

Software Proficiency:

• Microsoft Office Suite

(Word, Excel, PowerPoint,

Outlook)

• QuickBooks

Administrative:

• Scheduling appointments

and managing calendars

• Data entry and record-

keeping

• Communication/Customer

service/Phone etiquette

• Time

Management/Organization

• Expense Reporting

Language:

• Fluent in English (written

and verbal)

• Fluent in Portuguese

(written and verbal)

• Spanish (conversational

fluency, spoken. Basic

writing skills)

INTERESTS

• Reading, writing

books/Poetry.

Counseling/Coaching

(relationship). Traveling and

exploring new cultures.

• Office management and

organization

• Customer Service and

relations

• Continuous learning and

professional development

• Team collaboration and

support

Contact this candidate