Customer Service General Manager

Nathan Carson

Email: **********@*****.*** Phone: 949-***-****

Address: *** *** ****** **., ****** Beach, CA 92651 Professional Summary

Results-oriented professional with proven success in operations management, team leadership, and customer service across hospitality, logistics, and recreation industries. Skilled in driving efficiency, boosting team performance, and delivering outstanding service. Strong communicator with excellent problem-solving and strategic planning abilities. Seeking a leadership role where operational expertise contributes to organizational growth and success. Skills

● Leadership & Management: Team Leadership, Hiring & Onboarding, Training & Development, Operations Oversight, Strategic Planning

● Customer Service & Communication: Client Relations, Conflict Resolution, Interpersonal Communication

● Operational Skills: Scheduling, Inventory Management, Quality Control, Order Placement, Expense Control

● Technical Skills: POS Systems, Scheduling Software, GPS Navigation, Warehouse Management Systems

● Other: Problem-Solving, Time Management, Adaptability, Creative Instruction Techniques

Experience

Warehouse Manufacturing Manager

Flame USA — Brea, CA Jul 2024 – Mar 2025

● Directed all aspects of warehouse operations, optimizing inventory, fulfillment, and shipping processes.

● Hired, trained, scheduled, and managed warehouse staff to ensure safety and productivity.

● Designed efficient layouts and workflows to maximize space and operational efficiency. General Manager

Yummy Dogs — Laguna Beach, CA Apr 2023 – Jun 2024

● Oversaw daily operations and team management, maintaining food quality standards and exceptional service.

● Streamlined inventory and vendor relations to optimize order accuracy and stock control.

● Managed arcade operations, ensuring timely maintenance and customer satisfaction. Groundsmen Manager & Plant Health Care Technician

Bartlett Tree Experts — Campbell, CA Aug 2021 – Feb 2023

● Led grounds crew operations, enforcing safety protocols and supervising daily tasks.

● Diagnosed plant health issues and developed treatment strategies to protect tree populations.

● Trained new team members on equipment handling and safety standards. Youth Snowboard/Ski Coach & Assistant Manager

Sierra at Tahoe — Twin Bridges, CA Dec 2019 – May 2021

● Provided engaging snowboard/ski instruction to youth of all levels, improving skills over a structured program.

● Managed the Learn to Ride (LTR) department, driving high customer satisfaction and team support.

● Created innovative teaching methodologies to foster skill progression and motivation. General Manager

Backstreet Brewery — Anaheim, CA Apr 2012 – Oct 2019

● Led daily operations including staffing, scheduling, bartending, and local deliveries for a family-owned brewery.

● Supported brewing operations and organized on-site/off-site events to grow brand presence.

● Adapted across multiple roles, ensuring operational efficiency and a strong community connection.

Education

B.A. Communications

California State University — Fullerton, CA May 2012 – Jun 2014 Associate Degree

Cabrillo College — Aptos, CA Sep 2006 – Jun 2011 Certifications & Achievements

● Delta Epsilon Iota Academic Honor Society Spring 2014

● Certificate of Achievement in Communication Cabrillo College Spring 2011

● Dean’s List Fall 2012 – Spring 2014

References

Available upon request.

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