Customer Service Office Manager
Resume:
Michelle
Pentecost
Flat Rock, MI 48134
*********@***.***
Experienced professional with 20 years of experience in Retail and Medical. Eager to leverage my extensive background in sales, customer service, and office operations to provide positive customer experiences.
Skills
Office Management
Sales
Customer Service
Health Insurance Services
Proficiency with Microsoft Office
Experienced in Practice Fusion & eClinicalWorks Health Record Systems
ICD10 Coding
Experience
NOVEMBER 2004 – APRIL 2020
Assistant Office Manager / Dr. Raj Rajaraman (ENT), Taylor, MI
Performed day-to-day basic medical operations adjusting to multiple demands supporting customer service to patients. Managed multiple phone lines as receptionist, greeted patients in a courteous manner, verified patient and insurance information, collection of patient co-pays, scheduling, referrals, organization of patient records. Coordinated medical record transfers to other medical offices and attorneys (including for disability). Medical biller entering records into electronic health record systems, interfacing with Beaumont Hospital, various private insurance providers and Medicaid.
FEBRUARY 2000 – NOVEMBER 2004
Assistant Manager / Thrifty Florist, Taylor, MI
Assisted with driving sales by providing good customer service helping customers make floral selections and ordering process in-person, on the phone and through the internet. Managed scheduling of store staff, Sales daily paperwork, deposits, and assisted with store upkeep. Designed floral arrangements, prepped containers with oasis, cut greenery, and trim.
Education
JUNE 1992
High School Diploma / Theodore Roosevelt, Wyandotte, MI
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