Customer Service Kitchen Staff
Resume:
Natalee Owens
Germantown, TN *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Hostess/Waitress
Rotolo's Craft & Crust-Memphis, TN
August 2022 to Present
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
• Provided accurate wait time estimates to guests, managing expectations in a professional manner
• Assisted in resolving guest complaints or concerns promptly and professionally
• Handled cash transactions accurately using POS system while adhering to established cash handling procedures
• Assisted in training new servers on restaurant policies, procedures, menu knowledge, and customer service standards
• Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
• Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
• Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices Education
College in Computational and Applied Mathematics
University of South Florida-Main Campus-Tampa, FL
May 2025 to Present
High school diploma
St. Mary's Episcopal School-Memphis, TN
August 2010 to May 2025
Skills
• Food handling
• POS
• Customer service
• Food industry
• Serving
• Restaurant experience
Certifications and Licenses
TABC Certification
September 2024 to September 2029
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