Cyber Security Customer Service

Pranav Ramanatha Siva

Middletown, PA, United States, +1-717-***-****, ***************@*****.***

LINKS LinkedIn Profile

PROFILE Enthusiastic and driven Cyber Security student at Pennsylvania State University, equipped with a solid foundation in IT and cybersecurity principles, seeking to leverage academic knowledge and hands-on experience to contribute to effective and secure IT environments EXPERIENCE

Feb 2024 — Present Information Technology Service Specialist, Pennsylvania State University Middletown

Provide comprehensive computer assistance and technical support across the university campus, enhancing system functionality and user satisfaction.

• Created and maintained a database of customer information and contacts, enabling faster and more efficient customer service

• Leveraged ServiceNow platform for comprehensive incident management, including tracking, resolving, and documenting IT service requests. Implemented best practices to streamline IT processes, improve efficiency, and enhance the overall user support experience. Played a key role in maintaining a robust and responsive IT service desk environment.

May 2024 — Oct 2024 Cyber Security Intern, Reward360 Bengaluru As a first-year Cyber Security Intern, I learned to protect information systems and data by monitoring security alerts, conducting vulnerability assessments, and supporting incident response efforts. Under the guidance of experienced professionals, I developed my skills in threat analysis, security monitoring, and cybersecurity best practices while actively applying what I learned to real-world scenarios. Jan 2024 — Apr 2024 Food Service Specialist, Pennsylvania State University Middletown During my time working at the university dining hall, I gained valuable hands-on experience in a fast-paced, customer-focused environment. I developed strong multitasking skills by managing various responsibilities such as food preparation, customer service, and maintaining cleanliness standards. This role also enhanced my teamwork abilities, as I collaborated closely with colleagues to ensure efficient service during peak hours. Additionally, I honed my problem-solving and communication skills by handling customer inquiries and resolving issues swiftly.

These experiences have equipped me with a strong work ethic, attention to detail, and the ability to thrive under pressure—qualities that are crucial in any professional setting. My ability to adapt quickly and work efficiently in a high-demand environment will help me contribute effectively to future roles. Jan 2022 — Jul 2023 National Cricketer, Singapore Cricket Association Singapore The skills I developed as a national cricketer—such as discipline, teamwork, and the ability to perform under pressure—are directly transferable to the workplace. Representing Singapore in international tournaments like the ICC World Cup Qualifiers and bilateral series has taught me the importance of strategic thinking, adaptability, and effective communication, all of which are essential in a professional setting. My experience in leading teams and maintaining focus in high-stakes environments enables me to bring a strong work ethic, leadership, and collaboration to any role, helping drive success in a dynamic and fast-paced workplace. Dec 2021 — Dec 2022 Director of Publicity, GIISMUN Singapore Led and executed comprehensive publicity campaigns as a Director, leveraging strategic communication initiatives to elevate brand visibility and cultivate media relationships for a successful edition of the event. Dec 2023 — Present Vice President, Lions United Cricket Association Middletown As Vice President of the cricket club, I am responsible for fostering team cohesion and leadership development by organizing and leading various initiatives aimed at enhancing collaboration and camaraderie among team members. I oversee the smooth execution of club operations, ensuring that all activities align with the club's objectives and goals. This includes managing logistics, coordinating events, and addressing administrative tasks to maintain a high standard of operational efficiency. Additionally, I actively work to promote the sport of cricket within the local community by engaging in outreach efforts, organizing events, and creating opportunities for greater community involvement and participation, helping to raise the club’s profile and encourage new membership.

EDUCATION

May 2016 — May 2023 International Baccalaureate Diploma, Global Indian International School Singapore

Graduated with Diploma from International Baccalaureate after completing IGCSE. Aug 2023 — Present Bachelors in Science Cyber Security Analytics and Operations, Pennsylvania State University Middletown

Cyber Security student specializing in analytics and operational strategies, committed to mastering cutting-edge techniques to safeguard digital environments against evolving threats. SKILLS Computer Skills

Fast Learner

Microsoft Office

Customer Service

Leadership Skills

Multitasking Skills

Adaptability

Problem Solving Skills

Creativity and Problem Solving

Excellent Communication Skills

Excellent Customer Service Skills

Project Management Skills

Microsoft Teams

OneDrive

SharePoint

Windows Administration

Technical Support

Cross-functional Team

Leadership

ITIL, Windows 10, Windows 11,

macOS

LANGUAGES English Highly proficient

Tamil Native speaker

Hindi Good working knowledge

CERTIFICATIONS

May 2024 — Aug 2024 Linux Fundamentals Bengaluru

May 2024 — Sep 2024 Networking Bengaluru

May 2024 — Jun 2024 Nmap Fundamentals Bengaluru

Jun 2024 — Aug 2024 Pentesting Fundamentals Bengaluru Feb 2024 — Mar 2024 OneDrive for Business Middletown Feb 2024 — Mar 2024 Learning ITIL Middletown

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