Information Technology Systems

ESTHER JEONG

571-***-**** **********@*****.***

CLEARANCE: DoD TS/SCI

OBJECTIVE

Technically trained U.S. Air Force veteran with a decade of experience maintaining advanced weapons systems, now pivoting into the information technology sector. Holds a Master’s in Information Systems Technology and a Bachelor's in Information Technology from The George Washington University, with in-depth study in cloud architecture, cybersecurity, AI, big data, and software development. Backed by real-world problem-solving skills, mission focus, and academic knowledge of next-generation technologies, I am passionate about supporting enterprise IT solutions and driving innovation through disciplined execution and continuous learning. EDUCATION

MASTER OF SCIENCE IN INFORMATION SYSTEMS TECHNOLOGY THE GEORGE WASHINGTON UNIVERSITY Washington DC Dec 2024

• Graduate Certificate in Cloud, Applications, and Information Technology

• Cloud Foundations • Cloud Security • Cloud Applications • Managing Cloud Security

• Web Application Development • IT Project Management • Web & Social Analytics

• Foundations of A.I • IoT Management • Info System Capstone BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

THE GEORGE WASHINGTON UNIVERSITY Washington DC May 2023

• Writing & Communication in the IT field • Statistical Sciences and Data Analysis

• Programming and Computing • Ethics in Science and Technology

• Agile Methodologies • Relational Databases • Software Systems Development Processes

• Big Data Fundamentals • Cloud Architecture • Information & Network Security SKILLS

• Python • JavaScript • SQL • R-studio • HTML • CSS • Linux • Databricks • Microsoft Office

• Technical Troubleshooting: Fault isolation, root cause analysis, preventative maintenance

• Experience with maintenance data systems (IMDS, ALIS), electronic schematics, and diagnostic software

• Familiar with classified systems, DoD security protocols, and role-based access

• Maintenance logs, discrepancy reports, technical order updates — skills aligned with cloud infrastructure documentation and change tracking

• Cross-functional collaboration with engineers, pilots, logistics, and IT personnel

• Linux CLI and system admin concepts

• Understanding of virtualization, containerization, and cloud infrastructure concepts

• Patience and strong communication skills

• Work independently and as part of a team

• Strong attention to detail and quick decision-making skills

• Ability to grasp new skills and concepts quickly and efficiently

• Bilingual, fluent in both English and Korean

• CompTIA® Security+ Certification (self-study, certification prep)

• AWS Cloud Practitioner Certification (self-study, certification prep)

• Google IT Automation with Python Professional Certificate (self-study, certification prep) EXPERIENCE

DC AIR NATIONAL GUARD

Aircraft Armament Systems Technician JB ANDREWS Maryland, US 2018-2024

• Maintained and troubleshot complex aircraft weapons systems, leveraging technical schematics, multimeters, and automated test equipment — foundational skills for technical diagnostics in cloud environments

• Ensured operational readiness of loading systems and munitions equipment by performing detailed inspections, fault isolation, and system tests

• Interpreted technical orders and digital manuals to apply system updates, a parallel to applying vendor documentation for cloud service configurations

• Conducted regular equipment inventory using electronic systems and barcoding tools, supporting data accuracy and asset tracking — similar to resource management in cloud infrastructure

• Supported the integration and modification of aircraft weapon systems, ensuring interoperability — experience comparable to integrating cloud-based components

• Documented maintenance actions and system discrepancies in maintenance databases (e.g., IMDS, ALIS), reflecting version control and change tracking disciplines

• Applied cybersecurity practices through secure handling of classified tech data and systems, aligning with FedRAMP and DoD security policies in cloud operations

• Collaborated with aircraft maintainers, logistics, and command staff to coordinate repairs and readiness, building cross-functional communication skills

UNITED STATES AIR FORCE

Aircraft Armament Systems Technician Various Locations United States 2014-2018

• Loaded and unloaded munitions on multiple airframes, verifying system compatibility through diagnostic tools and checklists — precision and procedural discipline essential for Infrastructure as Code

• Analyzed system failures and performed troubleshooting on weapons release systems, applying a structured problem-solving approach akin to debugging cloud services

• Maintained test equipment and support tools, ensuring calibration and availability — similar to monitoring health and uptime of system components

• Participated in technical evaluations and quality assurance inspections, reinforcing skills in compliance and auditing

• Trained junior airmen on weapons systems operations and safety protocols, developing mentorship and documentation practices relevant to knowledge sharing in cloud teams

• Executed configuration and validation of aircraft armament components — translatable to provisioning and validating infrastructure in cloud platforms

• Recognized for zero-defect inspections and mission-ready performance under time-sensitive conditions — demonstrating reliability and attention to detail under pressure

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