High School Customer Service

Louay (Lou) Abdelsadig

**** ******* **** *******, ******** 23529 +1-202-***-**** ********@***.*** EDUCATION

Old Dominion, Norfolk, VA, United States Alexandria City High School, Alexandria, VA Majors: Industrial Technology Advanced High School Diploma, July 2020 Minor: Management

Bachelor of Science, Expected: May 2025 Percentile: <25% GPA: 2.5/4

WORK EXPERIENCE

Infra SGA Norfolk, Virginia Intern June – August 2023

● Collaborated on infrastructure projects, providing support for site inspections and data collection.

● Assisted in preparing technical reports, proposals, and presentations for clients and stakeholders.

● Gained hands-on experience with engineering tools and software, contributing to project planning and execution. Department of Transportation and Parking Services, Old Dominion University, Enforcement Officer Feb 2023 – Dec 2023

● Enforced parking regulations across campus to ensure compliance with university policies.

● Assisted in issuing permits and provided excellent customer service to students and staff.

● Monitored parking facilities and reported maintenance or safety concerns. Old Dominion Dining, Old Dominion University, Server August 2022 – June 2023

● Delivered exceptional service to diners, efficiently managing high-volume periods.

● Collaborated with team members to maintain a clean and organized dining environment.

● Anticipated and fulfilled customer needs, ensuring a positive dining experience. Goldfish Swim School, Alexandria Virginia, Swim Instructor Mar 2020 – August 2021

● Instructed children ages 3-12 in various swim strokes, fostering their aquatic skills and water safety awareness.

● Managed class schedules and effectively communicated with parents regarding students' needs and progress.

● Crafted personalized swim plans for each student to ensure their success in the program. Pool Operator Head - Alexandria City Alexandria, Virginia Oct. 2019 – August 2021 Shift Lead Pool Operator

● Established monthly meetings with team members to address operational issues, safety protocols, and staff development.

● Supervised daily pool operations, including chemical testing, equipment maintenance, and facility management, ensuring compliance with local regulations.

● Trained and mentored new staff members, fostering a safe and efficient working environment while promoting excellent customer service.

LEADERSHIP EXPERIENCE

Club Rugby, Old Dominion University, President, Teammate Sept 2020 – Present

● Planned and organized team practices, travel schedules, and fundraising events to support club operations.

● Fostered teamwork and camaraderie, motivating teammates to achieve shared goals both on and off the field.

● Represented the club at university and league meetings, ensuring compliance with policies and regulations. Woodworking Club, Old Dominion University, Member Sept 2023 – May 2024

● Collaborated with members on hands-on projects, contributing to the design and creation of woodworking pieces.

● Developed and improved technical skills in carpentry, including tool use and material handling.

● Promoted safety practices and shared creative ideas to enhance project outcomes. RELEVANT COURSEWORK, CLUBS AND TECHNICAL SKILLS

● Technical: MS Office (Excel PowerPoint),

● AutoCAD, Inventor, and Computer Design Experience with fabrication software(s)

● Clubs: Old Dominion Rugby Club,

● Relevant courses: Statistics and Data Science, STEM 495 TPCS: Safety & OSHA 30 Certified

● Languages: Native Speaker fluency in English, Arabic

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