Account Manager Client Relationship

RELENTLESS ACCOUNT MANAGER • CONSULTATIVE BUSINESS LIAISON • CLIENT RELATIONSHIP MANAGEMENT EXPERT

RAHIL MAWGIN

Frisco, TX MOBILE: 404-***-**** EMAIL: ***********@*****.*** LINKEDIN: linkedin.com/in/rahil mawgin b1677464 CAREER SUMMARY

» Outcome driven Account Manager, Loan Processor and Underwriter recognized for 19+ years of multi faceted experience across the home loan/lending industry.

» Trusted advisor to clients and partners through each step of their journey and working with brokers and consumers through transactions.

» Highly skilled in building rapport with clients by evangelizing services and navigating complex processes to win their business. SUMMARY OF SKILLS

Customer Relationship Lifecycle • Customer Service • Mortgage Operations • Cross Functional Collaboration • Broker Relations • Loan Processing • Underwriting • Cultivating Client Relationships • Growth Strategy • CRM Systems • Account Management • Data Collection • Risk analysis • Communication • Credit Review• Consulting • Quality Assurance Testing • System Development Life Cycle PROFESSIONAL EXPERIENCE

The Lender Remote

Account Manager 2024

Client Relationship Management: Building and maintaining strong relationships with borrowers and brokers.

Loan Application Support: Assisting with loan applications, addressing inquiries, and resolving issues.

Compliance and Underwriting: Ensuring loans meet regulatory and underwriting guidelines.

Client Communication: Providing timely and accurate information to clients throughout the loan process.

Closing Coordination: Coordinating with Company Closers and brokers to ensure timely loan closings. Nizari Platinum Federal Credit Union Carrollton, TX Financial Service Analyst 1/2023 6/2024

Perform financial forecasting, reporting and operations metric tracking.

Process multiple channel loans from start to funding

Calculate terms, finance charges and insurance rates on loans for proper disclosure on promissory notes.

Analyze information, communicate loan decision, and disburse loans promptly and accurately.

Prepare reports for businesses and individuals to provide guidance and insights in expending money to attain profit.

Create plans to streamline company processes and procedures to improve documentation and strategies. Present plans to Board members for implementation.

Create documentation for the loan qualification process to streamline reviews resulting in 15% reduction in completion time. Impac Mortgage Corporation Remote (HQ in Irvine, CA) Account Manager 6/2022 1/2023

Analyzed loan files and requested documentation from brokers to support accounts with loan approval processes.

Collaborated closely with IT team to ensure the right resources are in place for the broker portal for easier use.

Tested changes to loan application systems to ensure enchantments were working as expected and deployed with no reported errors or outages.

Expanded growth pipeline to approximately 100 loans per month, closing 50 loans per month worth $12M.

Drove the ultimate success of customers by helping them to navigate systems and processes for loans.

Worked directly with brokers and customers to drive progress on purchase and refinance mortgage transactions.

Pre underwrote loans and structured loans for Underwriting.

Analyzed pipeline productions goals by creating reports to increase overall loan productivity.

Provided excellent customer service to retain business and achieve the second largest pipeline. Acra Lending/Citadel Remote (HQ in Irvine, CA)

Transaction Manager 5/2020 6/2022

Communicate and support the Broker and the various departments of the company throughout the loan process, including Account Executive(s), Underwriting, Closing, Post Closing, Funding.

Ensure compliance deadlines are met regarding pre disclosures, approval letters, cancellation, and declinations.

Actively monitor pipelines to ensure timely funding of loans.

Advises and informs the Broker and Account Executive about any discrepancies in the title, appraisals, credit, employment, income, and other related items in the loan file.

Liaison between all external and internal parties

Review conditions from brokers before submitting file back to UW to ensure quicker turn times. Angel Oak Mortgage Solutions Atlanta, GA

Senior Account Manager 8/2016 4/2020

Achieved monthly production and turn time goals by an average 50% and 70% respectively.

Set expectations and held teams accountable to performance by driving loans to close by their expected date.

Drove the ultimate success of customers by helping them to navigate Angel Oak’s systems and processes for loans.

Generated monthly reports detailing pipeline progress, sales/quota attainment results, and action plans for any delays. First Option Mortgage Atlanta, GA

Underwriter 3/2012 7/2016

Underwrote conforming and non conforming residential loans.

Calculated qualifying ratios; determined creditworthiness.

Analyzed applicant’s income, assets, expense date, credit report and property valuation to affirm borrower qualifies.

Verified and analyzed all necessary financial information and documentation to ascertained that all loan files are complete and compliant.

Analyzed collateral on all files by reviewing residential appraisal forms to ensure that the appraised value was supported by comparative sales, market area, and met agency/investor collateral requirements. Generation Mortgage Company Atlanta, GA

Underwriter; Internal Account Executive; Operations Specialist; Loan Processor 8/2006 3/2012

Assisted Partners with business development & marketing plans to increase loan pull through to comply with FHA’s requirements.

Coordinated training and access to GMC’s systems for new partners and employees.

Recorded and maintained prospect contact information in Salesforce.

Reviewed and ordered appraisals, titles, incomes, assets, credit reports for Underwriting to comply with FHA requirements.

Reviewed loans for risk factors that could cause possible insuring, servicing, and investor issues and delays.

As a sponsored originator, I identified key actions to correct broker deficiencies, address risk management concerns, and QC plan.

Knowledge of every position on NCC Operations Team and the File Flows for each position.

Underwrote reverse mortgage loans by analyzing the ability to repay. ADDITIONAL INFORMATION

TECHNICAL SKILLS: Basic SQL, CRM Systems, Microsoft Office (Word, Excel, PowerPoint, Outlook), SalesForce, Encompass, Box, Postman, MVI Docstream,

EDUCATION: Georgia Perimeter College

Contact this candidate