Customer Service Sales Associate
Resume:
Courtney Dowling
**** ******* **** *******, ** **112
***************@*****.***
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals Authorized to work in the US for any employer
Work Experience
Sales Associate
03/2023 to 03/2023
Bagel Girls LLC
Corydon, IN
I opened the store every morning. I had to make sure all pastries were ready and organized and the food had to moved to the top cooler for sandwiches in the morning.
Barista
08/2022 to 06/2023
Kent Java Bar
Corydon, IN
Making coffee, opening and closing the store, counting and giving out change. Taking orders and creating artisan drink orders.
Receptionist
06/2022 to 08/2022
Corydon Animal Hospital
Corydon, IN
Scheduled and confirmed appointments. " Answered and directed incoming calls using multi-line telephone system. " Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. " Processed payments and updated accounts to reflect balance changes. " Updated and recorded customer or client information to maintain accounts. " Handled payment processing and provided customers with receipts and proper bills and change. " Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. " Answered office phone and emails to schedule appointments, answer questions and document information. " Greeted incoming patients and verified paperwork to manage smooth intake processes. " Pulled and organized requested documentation. " Greeted visitors and verified reasons for visit and appointment information. Barista
12/2021 to 06/2022
Starbucks
Corydon, IN
Collected payments and provided accurate change.
" Prepared and served coffee, espresso drinks, blended coffees and teas.
" Maintained calm demeanor during high-volume periods and special events.
" Maintained clean and organized workspace, enabling coworkers to locate resources and product.
" Memorized official and off-menu coffee and tea preparations.
" Described menu items to customers and suggested products based on stated preferences.
" Received and accurately processed customer payments.
" Supported highest standards of conduct and service to support company reputation.
" Stocked customer service stations with paper products or beverage preparation items.
" Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
" Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
" Memorized recipes for specialty coffee beverages and seasonal offerings.
" Managed morning rush of customers daily with efficient, levelheaded customer service.
" Created complex, hand-crafted beverages based upon customer preferences.
" Addressed and resolved customer concerns to maintain brand loyalty.
" Gave samples of popular coffee and tea blends to create sales opportunities.
" Followed health, safety and sanitation guidelines to pass state inspections.
" Greeted guests with pleasant smile and superior customer service.
" Cleaned and sanitized work areas, utensils and equipment.
" Enthusiastically engaged customers during busy periods to keep mood light and fun.
" Protected customers by regularly cleaning and sanitizing work areas and equipment.
" Restocked counter and customer areas to maintain adequate items levels for expected needs.
" Listened to customer desires and needs to recommend optimal products.
" Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
" Educated customers on beverage menu items and provided samples of daily brews. Senior Game Advisor/ Key Holder
10/2021 to 11/2021
GameStop
Corydon, IN
Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles. " Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing. " Counted money in registers after final shifts and reported on daily earnings to managers. " Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store. " Met delivery drivers to receive merchandise shipments and assist with unloading and adding new arrivals to inventory database
Online Grocery Pickup
02/2021 to 07/2021
Walmart
Corydon, IN
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. " Maintained positive relationships with grocery store personnel by being consistently professional and friendly. " Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others. " Satisfied customers with quick, accurate service under tight deadlines. " Asked store associates for help locating missing products. " Alerted supervisor of out-of-stock merchandise. " Suggested comparable products to replace out-of-stock items. " Scanned items when pulling from shelves to update system stock information. " Picked guest orders following specific requests. " Secured and stored items until customer pickup. Associate Team Leader
01/2020 to 04/2020
H & R Block
New Albany, IN
Managing an office during tax season. Making sure the clients are properly taken care of and the the Tax Pros have everything they need to do their job properly.
Server
11/2019 to 01/2020
Cracker Barrel
Corydon, IN
Making sure guests are taken care of and that they have everything they need to enjoy their time at the restaurant. Housekeeping/ EVS
08/2019 to 10/2019
Baptist Health Floyd
New Albany, IN
Cleaning the hospital and making sure it was up to government standards and disinfecting all surfaces. Electronic Banking Representative
11/2015 to 07/2019
Wesbanco Bank INC
New Albany, IN
I started out as a Customer Service Representative and moved to Electronic Banking, I was responsible for answering a multi-line phone system and making sure the guests were satisfied both over the phone and in person Medicaid Billing
08/2015 to 10/2015
Korrect Optical
Louisville, KY
Preparing orders for medicaid billing and verifying that the orders were put in correctly Receptionist
01/2015 to 08/2015
Heritage Ford
Corydon, IN
Answering calls and getting the calls to the correct person via either transferring the call or using the intercom system. Hostess
01/2014 to 03/2014
Chili's Bar and Grill
Clarksville, IN
Seating guests and making sure they were well taken care of during their time at the restaurant. Server
11/2012 to 10/2013
Point Blank Brewing Company
Corydon, IN
Serving guests their food and drinks and making sure they have a pleasant experience while visiting Hostess
04/2012 to 09/2012
Overlook Steakhouse
Leavenworth, IN
Seasonal work as a hostess seating people and making sure they have a great experience during their visit. Assistant Manager/ Sales Associate
02/2011 to 12/2011
Family Dollar
New Salisbury
Running a cash register, maintaining daily balancing of the vault, opening and closing the store, stocking shelves, and maintaining exceptional customer service.
Customer Service Representative
08/2010 to 01/2011
Burlington Coat Factory
Clarksville, IN
Running a cash register; helping guests make, payoff, close, or cancel layaways; assisting guests with returns or exchanges and maintaining exceptional customer service
Skills
Education
Corydon Central High School
High school or equivalent
Corydon, IN
08/2007 to 06/2010
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