Customer Service Data Entry

MUHAMMAD SAYED TOM

Garden Grove, California 714-***-**** *************@*****.***

SUMMARY

Dedicated customer service professional with 5 years of experience in customer relations and cash handling. Strong organizational skills, detail-oriented, and a team player with data entry experience. Multi-lingual in Dari, English, Pashto, Farsi, and Urdu. Currently pursuing an Associate of Science in Computer Science with additional certifications in cybersecurity and networking. Passionate about data science and data visualization. SKILLS

Customer Service & Cash Handling

Data Visualization & Analysis

Programming: Java, Python

Data Entry & Organization

Microsoft Office (Word, Excel, PowerPoint)

Networking & Cybersecurity Fundamentals

Fluent in Dari, English, Pashto, Farsi, and Urdu

EDUCATION Cypress College, Cypress, CA

Associate of Science for Transfer: Computer Science (Expected December 2026) Relevant Coursework:

Data Visualization

Developed skills in Python for data analysis and visualization Created interactive dashboards and reports for data-driven decision-making. Gained hands-on experience with Tableau

Java Programming

Designed and implemented Java applications using object-oriented programming Developed algorithms and data structures for efficient problem-solving. Built Java-based applications and software solutions

IT Project Management

Applied project management methodologies in IT environments Learned Agile and Scrum frameworks for efficient project execution Developed strategies for risk management and resource allocation IT and Cybersecurity Fundamentals

Explored core cybersecurity concepts and network security principles Analyzed threats, vulnerabilities, and mitigation strategies Implemented security measures to protect data and networks Cisco Networking I, II, & III

Configured and troubleshot network devices, including routers and switches Gained expertise in LAN/WAN networking, subnetting, and VLANs. Prepared for Cisco CCNA certification.

Network Security

Implemented firewalls, intrusion detection systems, and encryption protocols Conducted vulnerability assessments and penetration testing Developed security policies to safeguard network infrastructures Ethical Hacking

Learned penetration testing techniques to identify security flaws Utilized tools like Kali Linux and Metasploit for ethical hacking assessments Gained hands-on experience in ethical hacking methodologies Cloud Security

Explored cloud security frameworks for AWS, Azure, and Google Cloud Implemented best practices for cloud data protection and compliance Analyzed security risks associated with cloud environments Database-Access for Windows

Designed, implemented, and managed relational databases Utilized SQL for querying and data manipulation

Gained experience in database security and optimization IT Support Services

Provided technical support and troubleshooting for end-users Diagnosed and resolved hardware and software issues Ensured system performance and reliability

CCNA Bootcamp

Intensive training in Cisco networking concepts and configurations Prepared for Cisco CCNA certification exam.

Hands-on experience in configuring and troubleshooting networks Advanced Cloud Implementation

Gained expertise in cloud architecture and deployment strategies Implemented secure cloud-based solutions for business operations Explored multi-cloud and hybrid cloud environments WORK EXPERIENCE Mobile Gas Station, Huntington Beach, CA Customer Representative July 2021 – Present

Provide excellent customer service by assisting customers with transactions and inquiries Manage cash register operations, including handling cash and card payments Maintain store cleanliness and restock inventory as needed. Kabul Bank, Kabul, Afghanistan

Customer Clerk Officer Aug. 2007 – Nov. 2008

Developed and maintained relationships with clients to improve customer retention Assisted in cash management and provided banking solutions. Recommended strategies for customer engagement and advertising planning CERTIFICATIONS

Cisco Networking (2023)

Cyber Security (2024)

Cyber Defense (2024)

ADDITIONAL INFORMATION

Strong problem-solving and communication skills

Passionate about technology, data science, and cybersecurity Seeking opportunities in IT, cybersecurity, and data science fields

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