Information Technology It Support

Wesly Delvoix

************@*****.***, *****.**********@***.*** 857-***-**** Boston, MA

Professional Summary

Sophomore completing Computer Information Technology program with a concentration in Network & Systems Support. Knowledge of various areas of information technology including Cloud Computing, Network Security, Java, Web Design, and PC Maintenance. Dedicated to the information technology field and enhancing support skills. Certifications:

• Google IT Support: Technical Support Fundamentals, e Bits and Bytes of Computer Networking, Operating Systems, System Administration & IT Infrastructure Services, and IT Security

• AWS Cloud Computing

Education

Benjamin Franklin Cummings Institute of Technology (August 2020-2023) University of Massachusetts of Boston (2023-Present) Boston, MA Computer Information Technology, AS

• Google IT Support

• PC Maintenance & Repair

• Network Security

• Networking I & II

• Computer Science

• Linux

• Windows Server

• AWS Cloud Computing

• Web Design

Project-Based Experience

Windows Server VMware, Kali Linux, Packet Tracer

PC Maintenance & Networking 2020-Present

• Connecting switches, routers, and computers remotely

• Using Windows Server VMware, Active Directory, LDAP, and Windows PowerShell

• Utilized Kali Linux and learned more about Wireshark

• Received a better understanding of Network & System Support Concentration

• Studied AWS Cloud and Network Security

Computer Science

• Python (Pycharm & PycharmCE)

• Java (IntelliJ IDEA & IntelliJ IDEA CE)

Worked at Motion Recruitment at Mass General Brigham Help Support Service Desk

• Provided Tier 1 technical support to hospital staff and clinicians across the Mass General Brigham Network.

• Responded to phone and email tickets regarding account access, hardware/software issues and applicant troubleshooting

• Document all issues and resolutions using the internal ticketing system.

• Ensured HIPPA-compliant handling all sensitive data and user information. Technical Skills

• Troubleshooting Windows/macOs.Basic Networking, IT Security Fundamental Ticketing Systems, Google Workspace, Remote Support Tools, Active Directory (basic)

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