Customer Service Agent

Chorester D. Harris

**** *.*.* ******* Bld ** Apt 219, St. Thomas USVI, 00802 Tel: 340-***-****/ Email: *******************@*****.***

OBJECTIVE:

An energetic, enthusiastic, team player seeking a position with a company in which I can utilize my knowledge and experience while contributing to the organization's goals and objectives, while experiencing professional growth

QUALIFICATION AND SKILLS:

Proficient in Microsoft Word, Power Point, & Excel, committed to learn and relate technical concepts promptly, Good customer service and cash handling acumen. CPR Certified.

PROFESSIONAL EXPERIENCE:

Customer Service Agent (Spirit Airlines), 07/16 – Current

Goddard Catering Group (GCG), St. Thomas, USVI

●Lead Customer Service Agent

●GSC Agent Certified

●CRO Agent Certified

●Baggage Agent Certified

●Operational Safety Certified

●Train the Trainers Certified

●Assist customers with purchasing flights to their required destination.

●Board passengers onto the correct aircraft.

●Assist customers with special needs.

●Change customer flight itinerary and seat assignments as required.

●Assist customers with questions regarding baggage.

Teacher Assistant, 02/14 - 03/16

Building Blocks of Love Daycare, St. Thomas, USVI

●Teach the children their basic ABC/123

●Assist with potty-training.

●Feed and clean children as required

Office Clerk/Bookkeeper, 06/2009 - 10/2010

Roy Lester Schneider Hospital, St. Thomas, USVI

●Create files for new patients

●Collect confidential billing information for patients

●Conducted tuning of computer system

●Utilized database to retrieve and download information

●File documents in alphabetical order

EDUCATION:

Ivanna Eudora Kean High School,

High School Diploma, 06/2010

Massac’s Nursing School St. Thomas, USVI

Certified Nursing Assistant, 05/2012

ACCOMPLISHMENTS:

Recognition Certificate;

oGCG/Spirit Airlines Top Performer Award (2022)

(Recognized for outstanding performance, productivity, dedication, and service)

Contact this candidate