Customer Service Phoenix Az
Resume:
Ana Marshall
Buckeye AZ *****
*********@*****.***
I am a professional with extensive experience in elementary schools’ education. I am also experienced in various customer service and sales background in health care, both in a call center or remote environment. South Mountain community College – associate degree - GPA 3.5 General Education Certificate (AGEC-A)
Zen Educate – Littleton School District Avondale AZ December 2024 – till present
• Fine Arts Academy – One on One instructional assistant for student with autism on CASA program.
• Collier business Academy – Morning bus monitor and BSP classroom assistant working with students with behavior issues.
Maximus – Phoenix AZ November 2023 – December2024
Bilingual Marketplace/Medicare Dual Tenured CSR 1
• Inbound customer service for Marketplace and Medicare
• Provide plan information and process enrollment applications Amazon Fulfillment Center – Tolleson AZ April 2023 – December 2023 FC ASSOCIATE 1 SAZ2 FULFILLMENT CENTER
• Crossed trained Inbound and Outboud
• Stowing, Picking and Packing
Optavia – Phoenix AZ June 2022 – June 2023
INDEPENDENT HEALTH COACH
• Weekly Guiding clients on their weight loss health journey
• Providing clients with tools for success and personalized heaths plans e-TeleQuote Insurance -Phoenix AZ April 2022 - August 2022 Licensed Health Insurance Agent PNP # 18852186
• Remote Medicare Health Insurance Sales
Amazon Fulfillment Center – Phoenix AZ August 2021 – August 2022 FC ASSOCIATE 1 FOR GYR3 FULLFILMMENT CENTER (DECANT)
• Sort and package more than 70 completed products each shift for further processing or shipment
• Use of scanner and computer screen to keep track of number of items sorted and weight limits per tote.
GuideWellConnect – Remote December 2019 – January 2022 CUSTOMER SERVICE ADVOCATE FOR BLUECROSS BLUESHIELD OF SOUTH CAROLINA
• Answered between 30-50 inbound calls a day and made between 3-5 outbound calls back to customers.
• Helped customers understand their benefits, including copays, coinsurance, deductible, maximum out of pocket, in-network and out of network benefits. GuideWellConnect – Tempe AZ June 2019 – December 2019 ASSOCIATE SALES MANAGER FOR BLUECROSS BLUESHIELD OF ARIZONA
• Conducted an average of 3 quality monitors per agent per week.
• Participated and collaborated in manager’s meetings. GuideWellConnect – Tempe AZ February 2019 – June 2019 Tele Sales Health Insurance Agent
Contemporary Staffing – Tempe AZ August 2018 – February 20 Tele Sales Health Insurance Agent
Mesa Cold Storage – Tolleson AZ August 2018 – November 2018 Shipping and Receiving Coordinator
Uber and Lyft Independent Contractor – AZ June 2018 – December 2018 Driver
QuikTrip Kitchens/Warehouse - Tolleson AZ December 2012 – March 2015 Production 1 Associate
Walgreens – Phoenix AZ July 2010 – December 2012
Customer service salesclerk
Murphy School District – Phoenix AZ November 2014 – June 2018
• Worked with students in a reading intervention program called Move on with reading
• Special Ed Instructional Assistant with kindergarten through 8th grade
• Translating for IEP meeting and parent teacher conferences
• Parent Liaison communicator between parents and teachers
• Student Registrar in charge of attendance, enrollments and withdrawals Cartwright School District – Phoenix AZ September 2011 – December 2012
• Working in the self-contained classroom with ED students
• Supervising students during recess and lunch
• Helping students with math and reading
• Monitoring students’ behavior and safety on school bus Fowler School District - Phoenix AZ August 2000 – June 2010
• Worked for six years as a Special Education Instructional Assistant
• Worked in small groups for reading, writing and math
• One -on-One aide for a student with spina bifida
• Translated during IEP meetings and parent teacher conferences
• Supervised students during recess, lunch and fieldtrips
• Worked four years as a Head Start Assistant Teacher
• Provided a safe learning environment for students
• Set up classroom for different areas of enrichment and growth
• Cleaned and sanitized toys and other manipulatives
• Home visits twice a year with parents and students
• Wrote anecdote for each individual student
• Made lesson plans and conducted circle time and music time
• Helped Lead teacher organize talent show performances
• Translated during parent teacher meetings
• Encouraged students to use their critical thinking skills Mckinley elementary School – San Diego CA August 1992 – March 1995
• Volunteered in my son’s kindergarten classroom
• ELL reading assistant in small groups for 2nd and 3rd grade
• Spanish teacher for kindergarten students hour blocks
• Translated during parent teacher conferences
• President of Hispanic Parent Committee
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