Medical Information Field

Jill Johnson

Plano, TX 210-***-**** *******.*****@*****.***

Summary

Motivated, experienced medical dispatcher with diverse background and great communication skills. Skilled in multi-tasking, communicating with nurses and physicians, helicopter crews, and EMS personnel. Dependable and trustworthy with all medical information and tasks. Experience

Methodist Health System, Dallas TX

Licensed Telecommunicator, Police dispatcher November 2024-Pres TCOLE/TLETS/NCIC licensed dispatcher for 8 hospital medical system in North Texas Answer all incoming emergent and non-emergent requests for help from the police department. Prioritize calls in order of emergence, and dispatch correct officers to the scene. Monitor and dispatch officers to disturbances and emergent codes in the facilities, monitor all HUGS alarms for the infant abduction system in each hospital, issue report numbers when reports are needed and document all high priority calls on a shift pass-along sheet. Check in and out all officers for duty for all 8 campuses and enter all foot patrols into the Omnigo CAD. Quickly enter all calls for service into the CAD system correctly, determining the correct call type. Run property, people, guns, and vehicles through the National Law Enforcement Tracking System (TLETS) when applicable. Enter pertinent data into TLETS when needed. Monitor Flock system; a camera system that monitors all license plates entering any Methodist campus and reports stolen vehicles, plates, and dangerous felons, Dispatch appropriate officers when applicable. All licenses acquired in 2025. Emergency Communications Dispatcher, Penn Medicine Lancaster General Hospital, Lancaster PA July 2017- Present

● Dispatch Security Officers throughout a 400 bed Level 1 trauma center and all of its subsidiary health campuses. Enter all pertinent information into Resolver Database.

● Respond to all incoming ambulance reports via phone and radio for the ER and relay information to Charge Nurse to assign appropriate bed placement. Enter all medical information into Epic and Resolver.

● Conference all incoming Medical Command calls between EMS in field and receiving ER physicians regarding more serious EMS calls.

● Effectively communicate with LGH physicians and nurses, physicians and medical personnel in outlying hospitals, all EMTs and Paramedics, Helicopter dispatchers and pilots, Constables, County emergency dispatchers to achieve our common goals of patient care and transport.

● Along with nurses and Case Managers, arrange transport for all discharged patients traveling via stretcher and wheelchair to their various destinations. Determine the need for BLS vs ALS transports, and wheelchair guidelines for safe wheelchair transports. Assure all necessary paperwork regarding transports is complete and faxed to transport companies.

● Monitor and respond to all alarm systems/panic buttons for the hospital itself and all hospital-owned properties, including a separate health campus and various physician offices based all around Lancaster County.

● Utilize phone system with 20 incoming lines.

● Prioritize all responsibilities and remain calm and professional and courteous.

● Experience with EPIC, MIDAS, and Resolver databases. Paraprofessional in Multiple Disability Classroom, Manheim Township School Dist., Lancaster PA August 2016 – June 2017

● Aid and assist primary special education teacher in classroom with children with a wide array of disabilities. Monitored all for safety and health along with providing a learning atmosphere. Nursing Assistant in Elementary Clinic, Northeast ISD, San Antonio, TX November 2008 – May 2011

● Monitored and treated medical concerns of approximately 400 students, while being supervised by RN on duty each day. Treated minor wounds and ailments of children and staff.

● Monitored activity and safety of children in lunch room and on playground. Communications Specialist, Borgess Medical Center, Kalamazoo MI January 1986 – May 2006

● Facilitated conference calls between Borgess physicans and tertiary physicians to transfer patients to Borgess, a level 1 trauma center and heart center. Documented all pertinent patient information to arrange for appropriate bed placement upon arrival. Arranged transportation via ambulance or helicopter depending on medical necessity.

● Obtained pertinent medical information from all incoming ambulances to ER and relay info to the charge nurse in the ER for bed placement. Enter information into database.

● Arrange transportation for all patients discharged from hospital via wheelchair or ambulance to their destinations. Document all info on transport log.

● Activated the Cardiovascular Team as appropriate (call in from home at night).

● Activated the Neuro-Interventional Team as appropriate (call in from home at night).

● Monitored all Medical Command radio calls as required for more serious EMS calls.

● Experience with MPAC hospital database.

Air Medical Communications Specialist, West Michigan Air Care, Kalamazoo MI June 1995 – June 2000

● Received incoming helicopter requests via phone from area hospitals, EMS agencies, and fire departments for critical patients and scenes.

● Obtained pertinent patient and scene information and relayed to medical and flight crews.

● Spoke with level 1 trauma centers to ensure proper acceptance of critical patients.

● Maintained visual of aircraft at take offs and landings.

● Manually plotted all 5 minute position reports as given by transporting pilot.

● Coordinated the Observer ride-along program for the air service, developing a power point slide show and sign up lists.

● Participated in SADD programs with the helicopter service at high school campuses. Education: Mattawan High School, Mattawan MI – High School Diploma Certifications: Kalamazoo County Ambulance- State of Michigan EMT-B License 1992-2009 TCOLE- Texas Commission on Law Enforcement License, 2025 TLETS- Texas Law Enforcement Telecommunications System Certificate, 2025 CPR- Certificate for Healthcare Providers, 2025

Accomplishments

Excellent evaluations from supervisors throughout my entire working life. I love working and I get along with everyone. I know and follow policies and procedures and I am an independent thinker. What I lack in university education, I make up for in common sense and problem-solving. I work in service to help others and I work to make a difference.

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