Information Technology Customer Service

Terrell Henderson

Plainfield, NJ ***** C: 908-***-**** *******.*************@*****.***

SUMMARY:

Hard working senior college student with a passion in being committed to excellence in every aspect of my work. With a strong knowledge of cybersecurity and Information Technology, I bring a unique set of talent, with excellent problem-solving skills and extensive leadership experience while working in fast paced environments. Possesses excellent interpersonal and customer service skills. A strong independent worker and a cohesive team contributor seeking a position that is challenging, provides learning opportunities with a company that has strong values.

EDUCATION

Rider University, Lawrenceville, NJ

B.A. in Cybersecurity anticipated in May 2025

GPA: 3.4/4.0; Spring 2023 Dean’s List

Union Catholic Regional High School, Scotch Plains, NJ High school diploma June 2021

VOLUNTEER & COMMUNITY SERVICE

• Sisters of the Catholic Apostolate CSAC, making all occasion greeting cards for nuns in nursing homes

• Local soup kitchen, serving food and cleaning-up

• Plainfield Salvation Army, distributing toys to families

• Plainfield Police Queen City Mentoring Academy, assisting cadets in daily routines and cleanup tasks ACTIVITIES

• Rider Men Club Basketball Player

• Vice President of the Rider Men Club Basketball Board

• Boys & Girls Club

• Co-President of the Plainfield City Youth Commission

• Mentor for the Plainfield Police Queen City Mentoring Academy CERTIFICATES

• Preparing for the Security+ Exam

WORK EXPERIENCE

Plainfield Department of Information Technology August 2024 - January 2025 Internship

• Shadowed Networking Director on day-to-day task regarding handling tickets for troubleshooting network and hardware/software issues, and fixing user technical issues

• Familiarity in working with Windows, Linux, and MacOS system configuring security settings

• Kept track of all the devices and inventory setup throughout Plainfield Public schools monitoring and detecting any security or software issues

• Working in groups to collaborate on how to resolve a technical issue in a limited amount of time Best Buy – Princeton, NJ September 2023 – Present

Shift Lead

• Serving as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present

• Working with advanced technology explaining the specifications and features to customers

• Answering customer questions and complaints in a positive and attentive manner

• Overseeing operations when the manager is absent

• Monitoring consumer behavior and implement security measures for valuable things to actively prevent and detect theft

• Providing customer service and managing complaints Wilco Construction Inc. – Plainfield, NJ June 2023 – August 2023 Construction Worker

• Clearing debris, setting up equipment, and preparing job site; ensuring that the work area is safe and ready for construction activities

• Follow instructions from construction project managers and supervisors, adhering to all safety procedures while working on the site

• Ensuring that the work site is free from hazardous materials and debris

• Put up barriers and signs or direct traffic to control the flow of people and vehicles around the construction area

• Assisted skilled trade workers such as carpenters, electricians, and plumbers Paylocity Corporation – Springfield, NJ December 2022 – January 2023 Seasonal Distribution Assistant

• Accurately follow each customer’s packing instructions to ensure each package is complete

• Perform weekly inventory to ensure appropriate stocking of supplies and assist with special projects as needed; Work overtime as needed, especially during quarter-end and year-end Hennes & Mauritz aka H&M Stores – Menlo Park Mall, NJ June 2022 – August 2022 Sales Advisor

• Actively greet and engage with customers in the service areas and on the sales floor to provide the best customer experience

• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments

• Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag

• Actively process, stock, and replenish garments on the sales floor and stockroom Dicks Sporting Goods – South Plainfield, NJ April 2021 – April 2022 Retail Cashier

• Creating an exceptional customer experience through front-end customer engagement and point-of-sale interaction

• Cash register ringing & general cash handling; ensuring cash out operations run smoothly and efficiently

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