Customer Service Cyber Security
Resume:
Mario A. Felipes
**** ** *** *** *****, FL, *****
Objective:
Hardworking and proactive professional with a strong problem-solving mindset, seeking to leverage technical expertise and customer service skills in a challenging role within the tech industry.
Education:
Associate of Arts (AA) in Progress
Miami Dade College, Miami, FL
Expected Graduation: [December, 2024]
Cyber Security Boot Camp Graduate
University of Miami, Miami, FL
Completion: [August, 2022]
Professional Experience:
Technician / Front Desk
Residence Inn Doral Mall Area, Miami, FL
1/22/22 - Present
Provide excellent customer service, addressing technical issues and inquiries.
Demonstrate proficiency in troubleshooting and resolving customer concerns promptly.
Maintain a strong knowledge of tech products and services to assist customers effectively.
Constantly approached with critical thinking opportunities and are completed with excellence.
Previous Experience:
Customer Service Associate
BJ's Wholesale, 7050 Coral Way, Miami, FL 33155
Assisted customers with product inquiries and purchases.
Ensured timely and accurate processing of transactions. Sales Associate
Home Depot, 1650 NW 117th Pl, Miami, FL 33182
Provided assistance in the hardware department, ensuring customer satisfaction.
Managed inventory and stocked shelves as needed. Additional Experience:
Cook
Chipotle Mexican Grill,
Prepared food according to company standards, ensuring quality and customer satisfaction.
Skills:
Strong problem-solving abilities with a proactive approach.
Excellent customer service skills developed through diverse work experiences.
Technical proficiency in troubleshooting and resolving technical issues.
Adaptability and quick learning in fast-paced environments.
Solid understanding of cyber security principles and practices.
Very level headed individual who excels in uncomfortable situations. Certifications:
Comptia Security +
C++
Contact this candidate