It Support Risk Management

TAIWO CALEB AKANO

Email: ***********@*****.***

Linkedin: http://linkedin.com/in/taiwo-akano-b19456326 Phone: 443-***-****

Windsor mill, MD. 21244

PROFESSIONAL SUMMARY

CompTIA Security+ certified and highly motivated cybersecurity professional with hands-on experience in threat analysis, system hardening, network security monitoring, and IT support. Proven ability to troubleshoot, detect, and escalate security events in professional environments. Skilled in Windows/Linux environments, Active Directory, and Azure administration. Seeking an entry-level SOC Analyst or IT Security role to contribute to an organization’s information assurance efforts. CYBER SECURITY SPECIFIC

● Network Security Monitoring (SIEM Tools)

● Vulnerability Management & Patch Compliance

● Incident Response & Escalation

● Endpoint Detection & Response (EDR)

● Conflict Resolution & Problem Solving

● Technical Support & Software Installation

● Identity and Access Management (IAM)

● Microsoft Active Directory & Azure AD

● Security Awareness Training & Policy Enforcement

● Windows & Linux Security Configuration

● Risk Assessment & Mitigation

● Ticketing Systems (Jira, ServiceNow)

PROFESSIONAL EXPERIENCE

Able health care (Remote), Baltimore MD. Behavior support assistant. JUNE 2021 - 2025

● Utilized secure systems and client portals in compliance with HIPAA and cybersecurity standards.

● Maintained daily digital documentation aligned with internal data protection procedures. •

● Collaborated in secure data management and incident documentation environments. B&H Photo Video Warehouse - Brooklyn, NY (Remote)

Customer Support Lead (August 2020 – June 2022)

● Trained and supported staff in secure handling of customer data in compliance with company data privacy policies.

● Monitored ticketing systems and CRM for data security red flags or potential phishing/social engineering attempts.

● Provided technical assistance with user account lockouts, MFA issues, and secure login protocols.

● Collaborated with IT support to escalate system access issues and maintain secure infrastructure for remote work.

Float - Baltimore, MD (Remote)

Technical Support Assistant (April 2020 – January 2022)

● Provided Tier 1 support for software products with a focus on account security and data protection.

● Troubleshooting authentication issues including 2FA/MFA and password reset security protocols.

● Logged and escalated potential technical vulnerabilities to senior IT person TechMahindra - Lagos, Nigeria

Customer Relationship/Marketing Officer (2018 – 2019)

● Initiated customer calls to promote and upsell products and services.

● Successfully resolved 95% of customer inquiries, maintaining high satisfaction rates.

● Consistently met quality control targets, ensuring adherence to company standards. Fotofast Studios - Lagos, Nigeria. Onsite

Customer Service/Database Officer (2018 – 2019)

● Managed a high-volume workload in a deadline-driven environment, resolving an average of 120 inquiries per week.

● Achieved top customer service ratings, excelling in communication, problem resolution, and product knowledge.

Technical Skills

• Operating Systems: Windows 10/11, Windows Server, Linux (Ubuntu, Kali)

• Networking: TCP/IP, DNS, DHCP, VLANs, Cisco Routers & Switches

• Security Tools: Wireshark, Nmap, Nessus, OSINT Frameworks

• IAM: Microsoft Active Directory, Azure AD, Group Policy

• Cloud: Microsoft Azure Fundamentals (IAM, Subscription Mgmt)

• Scripting: Basic Java and C++, PowerShell (Intro)

• Ticketing: Jira, ServiceNow

EDUCATION / CERTIFICATIONS

University of Maryland, Baltimore County (UMBC)

Baltimore, MD

Bachelor of Science in Computer Science, Minor: Entrepreneurship (In Progress) Community College of Baltimore County (CCBC)

Baltimore, MD

Associate Degree in Computer Science (completed in 2024) Certifications:

• CompTIA Security+ (Active) • HIPAA Compliance Training • First Aid/CPR, Sexual Harassment Prevention.

PROJECTS & HANDS-ON LAB EXPERIENCE

Home Lab: Simulated attacks in a Windows domain using TryHackMe and monitored traffic with Wireshark. Created user accounts and Group Policies in a secure Active Directory environment. Hardened a Linux VM and ran vulnerability scans with Nessus. Security Playground: Completed over 15 labs on TryHackMe covering topics such as web application security, privilege escalation, and basic network penetration testing.

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