Scrum Master Agile Coach

INEZ ELDEWEK, MIS, CSM, CSP. SPC *.*

Charlotte, North Carolina 630-***-**** ****.*********@*****.***

https://www.linkedin.com/in/inaseldouaik/

AGILE COACH TRAINER

Accomplished Agile coach offering IT experience in Agile coaching, implementation, and Agile application development. Expert in lean/Agile practices. Agile Diversity program coach, mentor, and trainer. A SAFE framework certified consultant, certified scrum master, and certified scrum practitioner. Experienced in managing EMEA resources.

CORE SKILLS

Agile methodologies expertise Effective communication Leadership development Team facilitation Continuous improvement Change management Stakeholder engagement Training and mentoring Conflict resolution Strategic planning Scrum Mastery Lean principles Coaching mindset Adaptability Workshop facilitation

PROFESSIONAL EXPERIENCE

Wells Fargo Bank November 2019 – March 2024

VP-CTO Agile Transformation Coach Charlotte, NC

Assigned Transformation Coach to Enterprise Functions Technology across lines of businesses. Transformed Wells Fargo from a project-based to a product-based organization by running several introductory workshops to educate the organization. Facilitated quarterly assessments and set up action plans for different teams across the organization. Offered continuous Agile education for new hires and prepared the coaching plan for the Agile diversity program.

●Implemented Agile and lean concepts as delivery methods by coaching team-level scrum masters, project managers, and C Level executives which resulted in an increase of scrum teams by 30% across the enterprise.

●Established a successful coaching system to ensure quality deliverables for Wells Fargo by defining training needs for hundreds of scrum masters and 72 coaches.

●Provided expert-level advising to various lines of businesses across the organization to leverage their experience in building state-of-the-art agile teams by running root cause analyses and assessments to identify opportunities for improvement.

●Implemented Pluralsight classes, created a Wells Fargo “technology university”, and identified necessary curriculum for training.

●Established consistent product teams according to standardized criteria implemented across the enterprise. One major element was not to assign more than two teams to a scrum master to ensure focus and set scrum masters for success. This has resulted in higher morale amongst scrum masters in India and the US by 25%

●Establishing a quarterly assessment exercise to identify improvement areas and execute action items to address them.

●Partnered with other Agile experts to author the Wells Fargo Agile playbook that can be used as an informational reference for team and management.

●Ensured implementation of Agile practices and established a coordination process between India and US teams.

Wells Fargo Bank February 2018 – November 2019

DevOps Engineering – Business Initiatives Manager – Build and Deploy migration Charlotte, NC

Delivered implementation of multiple software in the toolchain across various lines of businesses. Led cross-functional teams to strategize, plan, and execute a variety of programs, services, and initiatives. Demonstrated ability to deliver on initiatives that are significant in scope, complexity, and risk such as transformation from older testing software to Black Duck. Partnered with functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with DevOps objectives. Managed the hiring process including forecasting, project alignment, and onboarding of all new hires for the controls team this resulted in an increase in employee retention by 15%.

Wells Fargo Bank June 2016 – February 2018

SDLC Tools – Agile Team Lead for implementing automated toolchain Charlotte, NC

Provided guidance on tools implementation and processes used across Wells Fargo to different lines of businesses. Established processes on how tools are being implemented and used across the enterprise.

●Supervised a team of 21 engineers and business analysts that provided various instrumental services across the enterprise such as testing new products, standardizing the rollout of new tools across the enterprise, and sunsetting old tools.

●Created Tool-specific documentation such as security models and Business Requirements Documents per tool used across the enterprise which resulted in a streamlined tool auditing process across the enterprise.

ADDITIONAL RELEVANT PROFESSIONAL EXPERIENCE

Wells Fargo Bank

Agile Capability Manager/Senior Agile Coach

NCR Corporation

Senior Agile Coach and Trainer

American Electric Power

Scrum Master

North woods consulting

Product Owner

EDUCATION

MIS, Master of Operations Management, and Information Systems

Northern Illinois University, DeKalb, IL

BA, Accounting

Alexandria University, Alexandria, Egypt

CERTIFICATIONS

CSM: Certified Scrum Master – Scrum Alliance

CSP: Certified Scrum Professional – Scrum Alliance

Certified Product Manager – Pragmatic Marketing

SPC 5.0: Scaled Agile Framework Process Consultant

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