Help Desk Technical Support
Resume:
JOSE SOTO-BUITRAGO
IT Help Desk Technician
**** ** **** ***, **** Lauderdale, FL 33312, United States
754-***-**** *************@*****.***
LINKS
PROFILE
Dynamic IT Help Desk Technician with over two years of hands-on experience in technical support and device management, adept at ensuring seamless operations and user satisfaction. Proven ability to troubleshoot and resolve complex hardware and software issues while managing user accounts across various platforms, including Azure AD and Office 365. Strong communication skills enable effective interaction with users, guiding them through system migrations and technical challenges. Committed to maintaining system security and enhancing IT operations through strategic problem-solving and support. EMPLOYMENT HISTORY
System Support Technician, Abercrombie and Kent Feb 2025 — Mar 2025
• Assisted in a large-scale migration project for 200+ users by setting up and deploying laptops using Autopilot and managing devices through Intune, ensuring a smooth transition to the new environment.
• Provided technical support by configuring and managing user accounts in Azure AD, Office 365 Admin, Exchange, and other Microsoft Azure services, while guiding users through data backup processes, including OneDrive migration.
• Supported end users by troubleshooting migration-related issues, walking them through new system setups, and ensuring minimal disruption during the transition to the new domain. Both in remote settings via microsoft teams and in person
IT Support Specialist, Broward College Aug 2024 — Nov 2024 Davie
• Provided technical support by troubleshooting hardware, software, and network issues, assisting with device deployment, managing IT inventory, and maintaining system security through updates and best practices.
• Supported IT operations by managing user accounts in Active Directory, optimizing network performance, and ensuring seamless functionality of classroom and campus technology. REPAIR TECHNICIAN/General Manager, Repair 2 Fix Aug 2022 — Apr 2024
• Expertly managed customer check-ins and created detailed profiles using ticketing systems, streamlining service tracking.
• Performed advanced repairs on a variety of devices, including iPhones, Samsung phones, PlayStation 4/5, Xbox Series X/S, PCs, laptops, and MacBooks
EDUCATION
BROWARD COLLEGE Dec 2024
Associates of Art's Degree in Information Technology SOUTH BROWARD HIGH SCHOOL May 2021
High school Diploma
CERTIFICATIONS
CompTIA A+
CompTIA A+
A globally recognized certification validating foundational IT skills, including hardware and software troubleshooting, operating systems, networking, security, and customer support. Demonstrates the ability to diagnose and resolve technical issues, configure and maintain devices, and support IT infrastructure in enterprise environments.
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Azure Fundamentals
An entry-level certification validating foundational knowledge of Microsoft Azure, including cloud concepts, core Azure services, security, privacy, compliance, and pricing. Demonstrates an understanding of cloud computing principles and Azure’s role in modern IT infrastructure. Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft Certified: Security, Compliance, and Identity (SCI) Fundamentals A certification that validates foundational knowledge of security, compliance, and identity concepts within Microsoft environments. Covers key principles of Zero Trust, Microsoft Entra ID (formerly Azure AD), security solutions, compliance management, and identity protection. Demonstrates an understanding of how Microsoft technologies help secure organizations and ensure regulatory compliance. Microsoft Applied Skills: Administer Active Directory Domain Services Microsoft Applied Skills: Administer Active Directory Domain Services A certification validating hands-on expertise in managing and administering Active Directory Domain Services (AD DS). Covers key skills such as configuring and managing domain controllers, user and group management, implementing Group Policy, securing AD environments, and troubleshooting directory-related issues. Demonstrates the ability to maintain and support enterprise identity and access management solutions. SKILLS
Ability to Work Under Pressure
Communication
Technical Support
Problem Solving
User Accounts
Microsoft Azure
Azure Active Directory
Backup Devices
Desktop Support
Microsoft Office
Active Directory
Streamline
Maintenance
Information Technology Operations
Network Performance
System Safety
CompTIA A+
Computer Architecture
Computer Maintenance
Help Desk
Mobile Device Management
Software Troubleshooting
Virtualization Technology
Cloud Computing
Computer Security
Linux
Microsoldering
Diagnostic Skills
Soldering Skills
Networking Skills
LANGUAGES
English Native speaker Spanish Native speaker
REFERENCES
Alexis Hugans 786-***-****
Crystal Cruises/Abercrombie and Kent
************@*****.***
James Elias
Repair 2 Fix
Contact this candidate