Customer Service Executive Administrative

Tricia Erin Gill

***** **** ******** ***** *****, Jacksonville, FL 32225

**********@*****.*** 401-***-****

Professional Summary

Experienced, dependable, and community-focused professional with over 20 years of proven success in administrative, customer service, and retail management roles. Known for strong communication skills, professionalism, and a positive, can-do attitude. Seeking full-time or part-time employment in the Jacksonville area to stay active, contribute locally, and continue making a meaningful impact.

Key Strengths:

️ Excellent Customer Service & People Skills

️ Office Management & Executive-Level Support

️ Quick Learner with a Strong Work Ethic

️ Highly Organized and Detail-Oriented

️ CPR, Safety, and Emergency Preparedness Certified

Work Experience

General Manager / Sales Manager

Narragansett Bay Olive Oil Company – Wickford, RI

2010 – 2015

- Managed day-to-day operations, procurement, and retail sales for a specialty olive oil and vinegar boutique.

- Delivered consistent sales growth through excellent customer service and community engagement.

- Trained and supervised staff, maintained inventory, and ensured smooth business operations.

Executive Administrative Coordinator / Supervisor (EAS-11)

United States Postal Service – Atlanta, GA Providence, RI Kissimmee, FL

1985 – 2005

- Provided confidential executive-level administrative support to top USPS leadership across multiple states.

- Managed departments ranging from 50 to over 10,000 employees.

- Supervised a personal team of 7 and coordinated executive schedules, reports, and departmental communications.

- Twice named Federal Employee of the Year; earned consistent Outstanding performance evaluations.

- Retired early to explore personal goals and now eager to return to the workforce in a meaningful way.

Education & Certifications

Associate Degree – Executive Administrative Sciences

Katharine Gibbs College, Providence, RI

Graduated with Honors – 1983

Continuing Education & Certifications

USPS Technical Training Center, Norman, OK

1985 – 2005

- 90+ certifications in Business, Customer Service, Computer Programs, and Administration

Additional Training:

- CPR & First Response Certified

- OSHA & Emergency Preparedness Qualified

- Hiring & On-the-Job Training Certified

Availability & Goals

Available to start immediately. Seeking opportunities that allow me to use my skills, stay active, and serve the community I live in. I am open to roles in customer service, administrative support, front desk/reception, retail, or any position where reliability, friendliness, and experience are valued.

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