Senior systems analyst

MICHAEL COURTRIGHT

Isanti, MN ***** 651-***-**** **********@*****.***

Production professional with a proven track record of enhancing production efficiency at Thrivent Financial. Expertise in demand forecasting and production planning to optimize schedules and workflows. Known for proactive approach to system performance and change management, highlighting strong analytical and interpersonal skills. Consistently demonstrated ability to enhance efficiency, ensure timely delivery, and adapt to evolving project demands at Optum Technologies. Skilled in inventory management, process improvement, and cross-functional team coordination, fostering collaboration and achieving tangible results through strategic planning and problem-solving. Diligent Senior Systems IT Analyst with a background in production control, ensuring seamless operations by coordinating schedules and promptly resolving issues. Proficient in data analysis and problem-solving skills contributing to high-quality results. Diligent Senior Systems IT Analyst with background in production control, ensuring seamless operations. Expertise in coordinating production schedules and resolving issues promptly. Demonstrated problem-solving skills and proficiency in data analysis. Production Control Analyst, 05/2023 - 09/2024

Thrivent Financial – 4321 N Ballard Rd. Appleton, Wi 54919 Developed and maintained detailed production plans, ensuring alignment with company objectives and customer needs.

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Established strong relationships with suppliers, negotiating favorable terms for materials procurement that supported both quality assurance and cost control objectives.

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Monitored performance metrics to assess progress towards established goals, adjusting strategies as needed to stay on track.

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Assisted in the development of annual budgets by providing insights on historical production activity and anticipated future requirements.

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• Zeke, Zena, Mobius, mainframe and distributed systems.

• Collaborated with cross-functional teams to ensure smooth production processes and timely deliveries. Championed a culture of continuous improvement by identifying best practices, sharing knowledge, and encouraging collaboration among team members.

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Senior Systems Analyst, 08/2005 - 05/2023

PROFESSIONAL SUMMARY

WORK HISTORY

Optum Technologies (UnitedHealth Group) – Plymouth, MN Utilized change management techniques to provide smooth transitions during new hardware and software introductions.

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Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.

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• Pinpointed cost-effective improvements to system components for designated upgrades cycles. Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.

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Responsible for monitoring 24 Mainframe Lpars systems by responding to outstanding messages, along with finding root cause of abends on system tasks. Improving performance of the mainframe systems by with proactively dealing with messages that come across before hey become aan issue such as spool nd CPU usage of a batch job.

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• Utilize ConicIT and Mainview to identify z/OS performance problems before they happen. Run, demand in jobs, fix abends by utilizing CA-7, TWS/OPC, Autosys job scheduling packages, also finding the root cause of abends by going thru the joblog.

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• Analyse workflow and procedures to make recommendations for rerun/restarts. Involvement in Monthly and Quarterly application releases such as Tops, Cosmos, CDB, NDB, CSP Facets by building complex application to meet the needs of all application support group.

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• NAC Background checks

Systems Control Analyst/Production Control Analyst, 03/1998 - 08/2005 The St Paul Travelers Companies Inc. – Woodbury, MN Assisted in maintaining compliance with regulatory requirements through diligent monitoring and documentation efforts.

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Increased operational effectiveness by analyzing business processes and suggesting areas for improvement.

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• Reduced risks by conducting thorough audits and identifying potential control issues. Developed training materials for staff members, enhancing their understanding of internal controls and best practices.

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• Provide 1st level support for all production processing and primary testing.

• Resolve high level abends.

Utilize Ca-7, Zeke and Argent Scheduler for all scheduling needs along with tracking issueswith production jobs.

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Perform restart and recovery, procedure, workload balancing, automating production using WLB and improving production run time.

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• Meet with technical Specialists to discuss hardware and software problems. Associate of Applied Science: Business, 04/2014

Herzing - Minneapolis, MN

• MVS/JES/OS/390, Endevor, JCL, TSO, CICS, • DB2, IMS, MQ, 25+ Years

• TWS/OPC - 20+ Years AS/400 - 5+ Years • Material requirements planning

• Demand forecasting • Production planning

• Scheduling techniques • Data analysis

German

Native or Bilingual

Saint Louis Park, MN

Isanti, MN 55040

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