Customer Service Team Members

William McGinley

224-***-**** ********.*@*******.*** LinkedIn Profile

EXPERIENCE

Home Partners of America, Chicago —

Applications Associate

May 2023 - March 2025

● Evaluate rental applications with attention to detail, ensuring compliance with approval criteria.

● Consistently ranked among top team members for applications processed and service tickets resolved, demonstrating efficiency and reliability.

● Assess the authenticity of applicant-submitted documents with a keen eye for accuracy.

● Provide exceptional customer service via phone and email, maintaining professionalism, empathy, and problem-solving skills.

● Collaborate with team members to improve workflow and enhance the applicant experience. Intern, Acquisitions Team

July 2021 - May 2023

● Conducted thorough property evaluations by analyzing key details and market comparables, showcasing analytical and decision-making skills.

● Managed the team mailbox, responding promptly to client inquiries and escalating high-priority issues, demonstrating strong communication and problem-solving abilities.

● Worked collaboratively with colleagues to assess property eligibility for the lease purchase program, ensuring accuracy and efficiency in the review process. Intern, Software Team

November 2020 - July 2021

● Assisted in designing and developing web pages for the company’s first corporate intranet, leveraging creativity and adaptability.

● Monitored usage statistics and worked with a third-party consultant to enhance site engagement, showcasing analytical thinking and collaboration.

● Conducted company-wide surveys to gather feedback. Morgan Birge and Associates, Chicago —

Warehouse Coordinator

June 2016 - March 2020

● Built and maintained log of warehouse inventory and oversaw warehouse organization

● Assisted with telecommunications system installations

● Worked collaboratively to provide flexible support for office staff and technicians

● Responsible for shipping of all company equipment to meet installation requirements

● Responsible for pickup of company materials from vendors EDUCATION

University of Wisconsin Milwaukee —

Bachelor of Arts in English

August 2020 - December 2022, Milwaukee

● Graduated Cum Laude

SKILLS

Customer Service & Communication:

Exceptional customer service via phone and email, problem-solving, handling escalations, and building rapport with clients.

Technical Proficiency:

Microsoft Office Suite (Word, Excel, PowerPoint), Zendesk, Asana, experience with intranet and web content management.

Analysis & Decision Making:

Application evaluation, document verification, market and property value analysis, identifying high-priority issues for escalation.

Project Management & Collaboration:

Cross-departmental teamwork, mailbox

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