Customer Service Representative

SKILLS

+ Customer service

+ Active listening

+ Critical thinking

+ Data entry

+ Team development

+ Brand representation

EDUCATION

Ben Davis High School

Indianapolis, IN

PROFESSIONAL SUMMARY

Dynamic Customer Service Representative with proven expertise at

Cashier Customer Service, adept at resolving conflicts and enhancing

customer loyalty through active listening and critical thinking.

Recognized for efficiently handling escalated calls, fostering team

development, and representing the brand with professionalism,

resulting in increased repeat business.

WORK HISTORY

Cashier Customer Service - Customer Service Representative

Somerville, TN + 03/2022 - 08/2023

+ Managed high-stress situations effectively, maintaining

professionalism under pressure while resolving disputes or conflicts.

+ Resolved customer complaints with empathy, resulting in increased

loyalty and repeat business.

+ Handled escalated calls efficiently, finding satisfactory resolutions

for both customers and the company alike.

+ Responded to customer requests for products, services, and

company information.

LANGUAGES

Spanish

eS ee EE

Native or Bilingual

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