Customer Service High School

Na’Sean Wilson

334-***-**** ******************@*****.*** Montgomery, AL 36117

SUMMARY

I am a high-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. I am also Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

SKILLS

● Leadership

● Problem solving

● Excellent interpersonal communication

● Billing and collection

● Warehouse and picking

● Customer service

● Invoice

● Strategic thinking

●

● Table Setting

● Beverage Preparation

● Suggestive Selling

● Customer service expertise

● Policy Enforcement

● Goal-Oriented

● Negotiation

EXPERIENCE

Server, Texas Roadhouse, August 2023-Current

AL

● Greeted guests and provided menus.

● Provided excellent customer service to ensure satisfaction.

● Assisted in training new servers.

● Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

● Operated POS terminals to input orders, split bills and calculate totals. Bartender, Sunny’s lounge, January 2023-July 2023

College Park, Georgia

● Greeted customers and provided excellent customer service.

● Prepared alcoholic and non-alcoholic beverages according to recipe standards.

● Ensured proper sanitation of bar area, glassware, utensils, and equipment.

● Adhered to state regulations regarding serving alcohol responsibly.

● Developed good working relationships with fellow employees through effective communication. Supervisor, Momma goldberg deli, February 2022-May 2022 Montgomery, Alabama

● Directed and supervised team of 15 employees in daily operations.

● Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

● Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

● Resolved customer complaints in a timely manner while ensuring customer satisfaction.

● Performed monthly inventory checks to ensure sufficient stock levels for all products. Picker Packer, Walmart distribution center, September 2020-December 2021 Union City, Georgia

● Utilized RF scanners to track inventory movements throughout the facility.

● Labeled packages accurately with destination addresses for shipping purposes.

● Assembled boxes or other containers for packing goods prior to shipment.

● Reported any damaged products to supervisor immediately upon discovery.

● Used handheld scanners to key in data for packages.

● Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

EDUCATION AND TRAINING

High School Diploma

North Clayton High School, College Park GA May 2020

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